Can only remote connect in safe mode

Have spent 10 hours with Lenovo guys on the phone - no solution. Let's see if I have more luck here.
A while back my connection to my automatic web backup stopped working (Carbonite). They have not been able to figure out why. Now I got a virus and discovered that noone can remote access my computer (security settings do not seem to be part of it, have tried with all of it off). Computer is set to allow remote access as well as the programs being allowed past firewall. I attemted to switch servers from Explorer to Firefox and guess what, it can also not connect.
The messages I get make it seem that I am not connected to the interned, which I am. I am running on Vista. Any ideas?
AnKingAsked:
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edbedbConnect With a Mentor Commented:
"I have tried with all security turned off,"

That's not the same as removing it. There is a good enough chance that is what is interfering with the remote desktop that I would certainly try it.
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andossCommented:
Do you still have the virus on your compuiter?

I would suggest downloading the free version of malwarebytes.
http://www.malwarebytes.org/
Install and do a full scan under safe mode, is anything detected?
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NivleshCommented:
Are you good with command line? Start up a command line (Start\Run\cmd.exe) and then do the following

ipconfig/all

Check to ensure there are DNS servers listed in the output.
Then do
ping 8.8.8.8
ping 4.4.4.4
(these are google public dns and you should be able to get responses if you have internet connection)

then do
ping www.google.com 
if the first ping works but www.google.com doesnt, then most probably you have a dns issue
check your c:\windows\system32\drivers\etc\hosts file to ensure there is nothing there out of ordinary. normally viruses put entries right at the bottom of this file and so you cant necessarily see these

for me, www.google.com resolves to 66.102.11.104
put that in your browser and see if you can get to the website.

Please post back results.

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AnKingAuthor Commented:
Done 5 times. But it keeps coming back. It comes up with a systemtools screen and a blue background.with warning all over it. If they could only remote access my machine in normal mode it would be so much eaier to deal with.
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AnKingAuthor Commented:
Nivesh - I enter ipconfig/all in Run, but get:
Windows canot find 'ipconfig/all'. Make sure you typed the name correctly, and then try again.
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AnKingAuthor Commented:
Sorry about the name misspell
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NivleshCommented:
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andossCommented:
You need to type 'cmd' into the run window to do what Nivlesh is suggesting.
You then get a black command prompt where you type 'ipconfig /all' (there is a space which Nivlesh missed).

Does malware bytes atleast detect what sort of virus it is? If it gave you a name we should be able to find instructions to clean it properly and permanently.
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AnKingAuthor Commented:
Nivlesh, got it this time.
Ping 8.8.8.8 worked, but 4.4.4.4 timed out and was not successful.
Google worked (72.14.204.99)



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NivleshCommented:
did you try the recommendations from the article i posted the link to?
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AnKingAuthor Commented:
Nivlesh, yeah, that's my bad visitor there. I'll go through the steps suggested to get rid of the virus and meanwhile try to figure out why the connection is not working.
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NivleshCommented:
If you are able to get the virus out from the recommendations then download Malwarebytes (as stated by AnKing) and run it to find out any traces of the virus still left.

From your posting, it seems that people can access your computer remotely when it is in safe mode. I suggest downloading malware bytes then. since you cannot install anything in safe mode (safe mode with networking or the normal safe mode), log back into the normal mode, install malwarebytes. log back into safe mode (with networking) and then update and run malwarebytes.
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AnKingAuthor Commented:
I'm not able to follow the instructions in the article. I get Access is Denied for AppData.
I do see a file that has random letter/numbers under All Users and it is dated today. Should I just delete it? I did just run Malware and it picked up two issues and I deleted them through the program.

The main issue I am trying to figure out though is why I can't get remote access to work in normal mode.
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andossCommented:
Malwarebytes install fine in safemode and i would suggest doing it from there to make sure it installs properly. Also boot safemode with networking so you can also update malwarebytes if possible.
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AnKingAuthor Commented:
Checking back in the morning
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AnKingAuthor Commented:
andoss - malware is installed and I have run it several times, it deletes the virus temporarily, but it comes back afer a couple of hours.
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edbedbCommented:
Try running a scan with tdsskiller. You can get it here.
http://support.kaspersky.com/faq/?qid=208283363
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AnKingAuthor Commented:
I am still not getting any sort of answer or even suggestions as to why noone can remote connect to my computer in normal mode. Can anyone make a suggestion?
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edbedbCommented:
The reason no one can connect might well be because your computer has some kind of virus or malware on it.

It could also be caused by your security software. Try removing it to test.
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AnKingAuthor Commented:
No, the connecting issue started way before the virus appeared. It was just then it got really annoying. As mentioned in the initial question I have tried with all security turned off, but same issue.
Any ideas as to how I can find out where the block is or how to fix it?
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NivleshCommented:
Apologies in case I have not read it properly, but what remote access program are the people using to connect to your computer?
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AnKingAuthor Commented:
Indeed, it was Norton. It had even blocked itself from being able to update/connect. Got it deleted and reinstalled and now I'm good to go.
Thanks!
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edbedbCommented:
According to the last post from the author, I clearly answered the question with posts http:#a35068803 and http:#a35071305

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_alias99Commented:
Restarting the auto-closure per CV's revised recommendation.

_alias99
Community Support Moderator
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