Some Programs missing after Upgrading Kaspersky
Posted on 2011-03-07
Hi there, this is a weird one...
A customer rang and told me he was having isses with kaspersky - the licence had failed. I remotely connected to his laptop and tried to reactivate his Kaspersky 2011 internet security. This failed so I tried an application repair. This also failed so I uninstalled and reinstalled it. I left the customer installing it and he said there was no problem.
He called me back this moring to say that a number of applications no longer worked.
He dropped the notebook off this after noon and a number of applications seem to have 'vanished'. The shortcuts are still there albiet the icons had become a generic type. I looked in the programs folder and many program folders are missing. These include IE, all the Windows Live software, and windows uiliilities - calander, defender, movie maker, windows gallery etc etc all the HP utilities, etc. Interestingly, outlook is still there and works. I tried to run word and the system said it had to configure office, sat there doing that for about 5 mins then had to reboot.
I have tried a system restore and as usual, vista couldnt do it.
I did not that in the restore points after Kaspersky was reinstalled, there was a windows update.
The system is a HP DV6000 Notebook, Vista fully patched and SP'd. I have no reason to suspect there is any MALWARE in the system. Until the kasperskjy licence problem, the customer said the system have been running fine.
Before I Run a system recovery, is there any advice out there and also, it would be good to have something to tell the customer other than "I dont know what caused it"