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MS Project 2007 crashes when saving a proj file

Posted on 2011-03-07
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Last Modified: 2012-05-11
Hi Experts,

I have a client whos server runs MS Project 2007 SP2 (32) on a Server 2008 R2 Standard (64bit). There are only about 7 users who connect to this machine via TS.
They are having alot of issues in Project when creating new projects and when they hit SAVE AS, the application crashes. It started as 1 user but know it seems to be all of them being affected by this.
There seems to be a few different logs for this in event viewer:

ID: 9, Application Name: Microsoft Office Project, Application Version: 12.0.6423.1000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5213 seconds with 3780 seconds of active time.  This session ended with a crash.
Also

Log Name:      Application
Source:        Application Hang
Date:          8/03/2011 1:49:27 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      winserver
Description:
The program WINPROJ.EXE version 12.0.6423.1000 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 1820
 Start Time: 01cbdd2e80652a45
 Termination Time: 0
 Application Path: C:\Program Files (x86)\Microsoft Office\Office12\WINPROJ.EXE
 Report Id: f46c2524-492d-11e0-adb0-6cf04902cd38

Diagnostics have come up ok and re-installation doesnt make any diiference. Its got all its updates and as far as I know, no other office app crashes.

Any one got any ideas?

Thanks
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Question by:Key2IT
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by:puppydogbuddy
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It sounds to me like installing the hotfix discussed in this link may fix your problem:
           http://support.microsoft.com/kb/2412260
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by:Key2IT
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Thanks for the response.

I will install tonight and let you know
Thanks again
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Author Comment

by:Key2IT
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Seems that hotfix didnt fix the issue - A user just called me to advise he is having the same issues with the same application:

Faulting application name: WINPROJ.EXE, version: 12.0.6548.5000, time stamp: 0x4cafd015
Faulting module name: wbemprox.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb2f
Exception code: 0xc0000005
Fault offset: 0x00001784
Faulting process id: 0x1948
Faulting application start time: 0x01cbe2b2da03090e
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINPROJ.EXE
Faulting module path: C:\Windows\system32\wbem\wbemprox.dll
Report Id: 28cdd947-4ea6-11e0-ae64-6cf04902cd38

Anything else than can be done ?

Thanks
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by:puppydogbuddy
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by:Key2IT
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Thanks but this is the initial check I did and everything came up clean
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by:puppydogbuddy
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Try clearing the local ms cache by navigating to and deleting the contents of the cache folder using Windows Explorer.  

Per Dale Howard MVP , this manual Method of clearing the cache is preferred over clearing the local cache using [Tools - Local Project Cache - Clean Up Cache] because the Tool method
only partially removes the contents of the Local Cache.  In spite of two Service Packs and numerous Cumulative Updates and Hotfixes, the problems with the Local Cache continue to torment users.  

Refer to the following FAQ for the method to completely delete the contents of the Local Cache:
http://www.projectserverexperts.com/ProjectServerFAQKnowledgeBase/LocalCacheCorruption.aspx
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Author Comment

by:Key2IT
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The path doesnt exist - under any user.
From inside the roaming directory, I can get to \Microsoft\MS Project, after that, I just have the path ..\12\1033\Global.
Even from the TOOLS Menu > Local Project Cache > the 3 options are greyed out.

Thanks for your patience

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by:puppydogbuddy
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From what you said, It looks like the user's 12\1033\global.mpt folders and .mpt file do not exist in the usual %app data% path.  Instead, the cache has probably been installed in the following directory path:
                     path: C:\Program Files\Microsoft Office\Office12\1033\global.mpt

1. Verify that the user had the neccessary permissions to the global mpt folders via his/her %app data% path.
2, Create the missing folders manually, then copy the global file (folder) to the usual location, then map the MS Proj icon to use the correct path and file.
3. If the above does not fix, registry changes will probably have to be made.                                              
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by:Key2IT
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I have verified that the user has write access to the app data location for global.mpt
I have created the missing folders manually and try to launch via the shortcut made and get "the global template file global.mpt can not be opened" - to which after clicking OK, it opens.
Still seems the same

Thanks
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by:puppydogbuddy
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<<get "the global template file global.mpt can not be opened" - to which after clicking OK, it opens.>>
It sounds to me like clearing the cache helped.  Is the file crashing like before or not? What happens when an administrative user tries to open the file?

 I am not sure whether running the mpt file from a trusted locaton is a requirement for a TS project, but has the global mpt file been placed in a "trusted location" on the server?
______________________________________________________________________________
Before doing anything else, if you have Norton Anti-Virus, try opening it up and go to the option for Real Time Scanning. Disable scanning for Microsoft Office documents. Apply and close. Then, try to open your project files.

This solution resolved the problem of MS Project crashes for some, but not all users.....and is worth looking into if you have Norton AV.
_______________________________________________________________

note the following bug fixed by SP1     http://support.microsoft.com/kb/942386
are you sure this fix was installed?

Project Professional 2007 crashes after you remove user permissions from a deliverable

After you remove user permissions from a deliverable in a Microsoft Windows SharePoint Services (WSS) server, and you open the project again, Project Professional 2007 crashes.

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Author Comment

by:Key2IT
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I have checked the logs and it seems project hasnt crashed in 5 days (it was happening every 3)
I will leave it for a couple of days and see if I see anything in the logs.

If I leave the mpt file somewhere on their group share, I know they will still say something about the error message on launch <The global template file GLOBAL.mpt can not be opened. You can not open the currently active template file> to which it still opens, after clicking ok.
System is running McAfee Enetrprise in terms of AV.
Hotfix is definitely in

Thanks for your assistance
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Accepted Solution

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puppydogbuddy earned 500 total points
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see this link:
      http://support.microsoft.com/kb/131569
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Author Closing Comment

by:Key2IT
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Thanks for your research and assistance on this matter puppydogbuddy. Seems logs are clean now
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