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Office 2007 Word Opening .doc files blank

Posted on 2011-03-08
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Last Modified: 2012-06-27
Hi Guys,

We got a HP PC that has been formatted and re-installed with Windows XP and has Office 2007 installed. Both Office and Windows are fully up to date and we've installed the Office 2007 compatibility pack but everytime we try and open any Word documents from the server Word opens but nothing is there, not even a blank template, it's just the ribbon and a blank page below it.
I've renamed the normal.dot as well just in case but it still does the same.
Before the PC was formatted it all worked fine.
All Excel, Powerpoint files open fine by the way.
Any help would be great.
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Question by:Netexperts
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Matt Coughlin earned 500 total points
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You can check if there are any command-line switches in the shortcut you are using to launch word.

Check this page for available switches.

http://office.microsoft.com/en-us/word-help/command-line-switches-for-microsoft-office-word-2007-HP010164010.aspx
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by:Netexperts
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Thanks but this will only allow us to create shortcuts with the switches already on there to be re-used again and again, winword.exe doesn't have any switches itself and so this is no good to us.

Thanks Anyway
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by:Netexperts
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Sorry for the late reply.
I found the issue was caused by a 3rd party plugin. We removed it and it worked fine.
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