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Cisco IPSec VPN Client Session gets disconnected at randon times from remote ASA5505

Posted on 2011-03-08
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Last Modified: 2012-05-11
We have a number of users connecting / terminatiing Cisco IPSec VPN Client sessions onto a Cisco ASA5505  appliance.

The users are using a variation of Client OS, XP, Vista etc and different versions of the Cisco IPSec VPN Client. What is ahppening is, the clients are getting disconnected from the ASA at randon, sometimes after 5 minutes, 15 minutes even 7 hours. The logs off the Cisco VPN Client show the below,

Cisco Systems VPN Client Version 5.0.05.0290
Copyright (C) 1998-2009 Cisco Systems, Inc. All Rights Reserved.
Client Type(s): Windows, WinNT
Running on: 6.1.7600
7      10:08:25.162  03/08/11  Sev=Warning/2 CVPND/0xA3400015
Error with call to IpHlpApi.DLL: CheckUpVASettings: Found IPADDR entry addr=10.4.9.189, error 0
8      10:08:26.176  03/08/11  Sev=Warning/2 CVPND/0xA3400015
Error with call to IpHlpApi.DLL: CheckUpVASettings: Found IPADDR entry addr=10.4.9.189, error 0
9      10:08:27.190  03/08/11  Sev=Warning/2 CVPND/0xA3400015
Error with call to IpHlpApi.DLL: CheckUpVASettings: Found IPADDR entry addr=10.4.9.189, error 0
10     10:08:28.204  03/08/11  Sev=Warning/2 CVPND/0xA3400015
Error with call to IpHlpApi.DLL: CheckUpVASettings: Found IPADDR entry addr=10.4.9.189, error 0
11     10:08:29.218  03/08/11  Sev=Warning/2 CVPND/0xA3400015
Error with call to IpHlpApi.DLL: CheckUpVASettings: Found IPADDR entry addr=10.4.9.189, error 0
12     10:08:30.232  03/08/11  Sev=Warning/2 CVPND/0xA3400015
Error with call to IpHlpApi.DLL: CleanUpVASettings: Was able to delete all VA settings after all, error 0
13     10:08:31.043  03/08/11  Sev=Warning/2 IKE/0xA3000067
Received an IPC message during invalid state (IKE_MAIN:512)

Any feedback would be great...
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Question by:lanbase
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3 Comments
 
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Expert Comment

by:alienXeno
ID: 35081409
The problem might be with the IP pool assignment either through ASA, Radius server, DHCP server etc.
 Use the debug crypto command in order to verify that the netmask and IP addresses are correct. Also, verify that the pool does not include the network address and the broadcast address.
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Accepted Solution

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lanbase earned 0 total points
ID: 35082009
Hi, thanks for the information. That's a very good point. However, just to let everyone know. I found out what the problem was. It was a setting on the ASA itself. You have to enable nat traversal for VPN traffic as the ASA needs to know that the incomming packets have already been natted. For example,

crypto isakmp nat-traversal

This did the trick. Prior to this client IPSec VPN sessions were getting timed out at random even after 7 hours or so. The client software versions varied and were Cisco/Non Cisco ones.

Hope that helps :)
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Author Closing Comment

by:lanbase
ID: 35126170
Solution found after my own research and testing
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