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MSA60 and P411 in Proliant G7, error

Posted on 2011-03-08
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Last Modified: 2012-05-11
Hi Experts,

I have recently returned to a company I contracted for a while back and it turns out that they 'threw away' their Proliant G5 server that was connected to an MSA60 array. Anyway, as they were buying new servers I advised them to get a P411 SAS card to reconnect their array as they will need some storage.

They did this and connected it this morning but got the following error:

1763-Array Accelerator daughtercard is detached; please reattach.
      (Controller is disabled until this problem is resolved)

They have tried it in a few servers but with the same result. The server powers up fine without the DAS connected. Anyone see this error before?
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Question by:cjrmail2k
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Expert Comment

by:andyalder
ID: 35068545
Is the cache module clipped in correctly?
Does the MSA60 have disks in RAID 6 as that requires battery and license.

Server should still boot assuming you've got the boot order correct since it shouldn't disable the disks on the other controller with the internal disks on it.
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cjrmail2k earned 0 total points
ID: 35068832
Hi All,

We have it fixed. Originally the array was configured using 2 X RAID 5 arrays so should have been picked up by the new card. We removed all physical disks and started the server up, it came up saying that there were no logical disks defined. We put in disks 1,2 and 3 and the original error came back up. I was going to format the disks in another server and retry but wer tried to insert disks 10,11 and 12 just as a test and it came up stating that there were 2 logical disks, both failed. The important thing is that for the first time it allowed us to press F8 to configure the array. We replaced all of the disks and reconfigured the array to the same as it was before. All fixed up now.

Thanks anyway andyalder, I did see references to the DIMM module upgrade that would be required to run RAID6 and was not sure if the device was configured with RAID6, thats why I was going to reformat a few disks.
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by:andyalder
ID: 35068876
Hmm, that's bad in a way, it should have picked up the old disks and kept the arrays intact. Must have been missing data from the cache module that belonged to the old arrays.
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Author Closing Comment

by:cjrmail2k
ID: 35120575
We found the issue and fixed it ourselves
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