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Why is Search not working on public SharePoint site?

Posted on 2011-03-08
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Last Modified: 2012-06-27
When using search on our new public facing SharePoint site, the results page lists the development environment "sharepointdev:1900"  Why is that?

Please visit the site yourself and test it out:
http://researchmatters.noaa.gov/news/Pages/default.aspx
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Question by:sandshakimi
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Expert Comment

by:KoenVosters
ID: 35069303
It isn't linking to sharepointdev for me. Maybe they changed the search result page already? That it used to point to dev but that it points to production now?
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by:sandshakimi
ID: 35071970
Try again, they reset iis
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by:ThatSharepointGuy
ID: 35073109
I've gone to the site and search for "test".

The page that it took me to has a URL of:
http://researchmatters.noaa.gov/Search/Results.aspx?k=test&s=All%20Sites

However, each of the results have the dev url in them:

Result of type: documentSeth Gutman
… an experiment to test the theory, then led a scientific expedition to West Africa to observe a tota …
http://sharepointdev:1900/news/Pages/SethGutman.aspx - 42KB - Linda Joy - 3/7/2011

Result of type: documentDian Seidel
… are credible is to test their simulations of the past.
http://sharepointdev:1900/news/Pages/DianSeidel.aspx - 39KB - Linda Joy - 3/7/2011

Result of type: documentNOAA Communicator
… are credible is to test their simulations of the past.
http://sharepointdev:1900/news/Pages/NOAACommunicator.aspx - 57KB - Linda Joy - 2/15/2011

I think perhaps that your  crawl component is looking in the wrong location.  For instance, if your crawl component was created and told to search those locations on the sharepointdev server, that's why they are in your results.  I'd recommend creating a new component to search locally on your server, or a file share where those files are stored.

If I'm misunderstanding, please forgive me and I'll take a look at something else.
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Author Comment

by:sandshakimi
ID: 35073186
So how do I fix component? I don't have a lot of experience in SharePoint search.
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by:ThatSharepointGuy
ID: 35074053
I have to head out soon, but check these links out and do some reading.  Search really is a full time job in very large enterprises, depending on how much search content they have.  

Search is run by a Search Service Application.  You can view this by going to:

Central Administration > Application Management > Manage Service Applications > Look in the "type" field, and look for "Search Service Application".  

Click that (which will highlight the whole row), and then click "Manage" on the top toolbar (the ribbon bar at the top of the page).

This page will show you tons of detail on how your search service is set up.  On the right hand side is an "I want to..." section that opens links to the help file and has a ton of information, so I highly recommend looking at that.  In particular, I would read "Enhance the user experience", and "Add new content to crawl"

On the left side shows content sources, crawl components, etc.  You can go look at "Content Sources" and it will show you which content sources have already been set up.  You can then modify those (you can also modify the  URL that it checks, as well, so you can change this to the proper server that hosts your files).

The basic idea is that you can create multiple "crawl components" and these things crawl around in whatever folder/directory/site you want them to.  You can include/exclude search terms, etc.  What I think MAY be happening (again, I'm not 100% positive) is that the files that you are searching are on that sharepointdev server, and the crawl component was created to search that.

For a general understanding on how to set it up and all that, here are some links:
- http://www.sptechblog.com/2010/06/spotlight-on-2010-manually-setting-up.html
- http://blogs.msdn.com/b/russmax/archive/2009/10/20/sharepoint-2010-configuring-search-service-application-using-powershell.aspx
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Author Comment

by:sandshakimi
ID: 35085691
I have already put the site in the Content Source.

But during a new crawl, I get an error in the Crawl Log, "Access is Denied" to the site I put in.
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Expert Comment

by:KoenVosters
ID: 35085736
Are you sure the search service account has acces?

Check the part in this post about confirming permissions:
http://sharepointgeorge.com/2010/configuring-enterprise-search-sharepoint-2010/
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Author Comment

by:sandshakimi
ID: 35086267
I have SharePoint 2007

And yes, I gave the Account  Full Control permission (via the Web interface)
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by:KoenVosters
ID: 35091964
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sandshakimi earned 0 total points
ID: 35199100
We couldn't figure it out. Got on the phone with Microsoft, and they're still working on it for two weeks. The engineer doesn't know what the cause is yet.
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by:KoenVosters
ID: 35241287
Ok, good luck with it :-) I'm sure the pfe guys will work it out :)
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Author Closing Comment

by:sandshakimi
ID: 35308376
Need Microsoft's help.
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