A user of ours said that only one person can be in a mail merge letter at a time. Previously, the second (or third) person to open a file would get it as a “read-only” file but they could still open and use the file. Now, they can open multiple copies but cannot merge the document until the other user exits. Please help me to see if there is a way around this. Each of the clerical staff member's and adjusters use the same form letters throughout the day and we do not want anyone waiting to use a file, when someone else has it open. Any help or information would be appreciated.