Solved

Windows Media Player 12 "Save As"

Posted on 2011-03-08
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Last Modified: 2012-05-11
I had a user bring this issue to me and I have no clue how to correct it.  The user has Windows 7 Pro with the defaul Windows Media Player 12.

When listening to an audio file, if you go to Skin Mode (Cntrl+2) or simply use the Menu Bar, the "Save As" option is greyed out.  I have verified that this is the same on 4 different machines.

The user manages one of our calling centers products and needs to be abel to save certain calls for quality issues.

Any help in this would be great.
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Question by:StevePimer
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michko earned 500 total points
ID: 35070195
Bear with me on this answer, because I don't like it much and it is another example of "wth Microsoft?"

Media Player 12 grays out the "Save As" option whenever the file is already saved on the computer.
This means that even if it is saved in a temporary folder when opened, it grays out the "Save As" option, not allowing you to save it elsewhere.

There is no fix - this is how Media Player 12 is programmed to work.

There is a workaround, but it can be cumbersome.  Do a search for the file on the computer.  When you find it, you can then copy (or cut) it and save it where you need.

Wish I had a better answer - but the program is working as it is supposed to, just don't understand why MS set it up this way.

You may want to look at VLC as a replacement for Windows Media Player, it is free and (imho) a much better player:
http://www.videolan.org/

Best of luck.
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Author Closing Comment

by:StevePimer
ID: 35072855
This is one of those things that Microsoft needs to fix.  It sucks because the user is opening the file from a web Java applet and doesnt have a Save Target As option.

I created her a shortcut to her Temp folder where they are downloading to and told her that was the best she could get......
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LVL 27

Expert Comment

by:michko
ID: 35072887
i agree completely - this was a lousy idea on MS's side of things.

thanks for the accept, still wish there was a better way.
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