Solved

Windows Photo Viewer on Server 2008 Access Restricted

Posted on 2011-03-08
4
2,150 Views
Last Modified: 2012-10-08
When using our terminal server - Server 2008 R2 x64 - users are unable to view files with Windows Photo Viewer.

Files can be accessed from anywhere (on the terminal server or the file server), either by double-clicking, right-click and Previewing or right-click and Open With. The error is as follows:

[Network Error]
Windows cannot access <FILENAME>
You do not have permission to access <FILENAME>. Contact your network administrator to request access.

I am fairly confident that the problem is not a permissions issue with the files themselves, as they can be opened in any other application (e.g. paint) with no problems. I have replaced the permissions anyway, but this has not had any effect.

I am also fairly confident that the problem is not GP related, as it occurs for all users (domain admins included) and for a test user that I have created and to which no GPs are applied.

Users also have read and execute permissions on shimgvw.dll.

Cheers,

Sam
0
Comment
Question by:ititecsupp
4 Comments
 
LVL 2

Accepted Solution

by:
synetron earned 500 total points
Comment Utility
you mention terminal services so this limitation comes to mind.

it can only be opened one time for one user.

http://support.microsoft.com/kb/980393/en-us

to test, i'd log out of all local accounts, ensure no terminal services clients are connected and only connect 1 account.
0
 

Author Comment

by:ititecsupp
Comment Utility
I have applied the hotfix, though contrary to the documentation, it does require a restart. The server is live and constantly in use during office hours, so restarting to apply the fix or logging out all users are not viable options for the time being - I would need to request server downtime for the weekend.

I don't believe that this is the issue though, as the hotfix is dated 03/2010. The server has been live for almost a year - this is only a recent development (about 2 days ago). Windows Photo Viewer has always worked in the TS environment, so unless a recent update has knocked it out, I don't think that this is the issue.
0
 

Expert Comment

by:markOandP
Comment Utility
Hello,

i work with a software company, our software opens images using the default file association.
I'm having the exact same issue with Windows server 2008 R2 servers, this hotfix resolved the issue completely.

However, this hotfix cannot be applied to Windows Server 2008 Standard? i get the message "the update does not apply to your system" when running.

does anyone know of a similar hotfix or workaround?

0
 

Expert Comment

by:dandux
Comment Utility
I am having the same problem on only one of our two terminal servers, but these posts are from March of 2011. I have been regularly installing 2008r2 updates. Wouldn't hotfix 309312 have been included in one of Microsofts update packages by now? If so does anyone no which package and how I can verify whether or not it has already been applied.
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

I have been working as System Administrators since 2003. I recently started working as a FreeLancer and was amazed to find out that very few people are taking full advantage of their Windows Server Machines. Microsoft Windows Server comes with so…
Normally after a failure of Domain Controller, when promoting new DC the DC is renamed, we will discuss the options in Dcpromo to re-create the DC with the same name. Scenario: You are a small IT shop with two Domain Controllers (Domain Contr…
This tutorial will give a an overview on how to deploy remote agents in Backup Exec 2012 to new servers. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as connecting to a remote Back…
This tutorial will walk an individual through locating and launching the BEUtility application and how to execute it on the appropriate database. Log onto the server running the Backup Exec database. In a larger environment, this would generally be …

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now