CA ARCServe not able to Backup Sharepoint Farm - Error AE9972
We have been using CA Arcserve r15 for a while and just recently it started failing on back up. This is on our sharepoint site/farm.
Error -
AE9972 Component (5/17) Farm\Windows SharePoint Services Web Application\SharePoint - Intranet80\WSS_Content Failed, Failure Message: Object WSS_Content failed in event OnBackup. For more information, see the error log located in the backup directory. SqlException: Write on '\\SERVERNAME\D497938C-283
Error -
AE9972 Component (5/17) Farm\Windows SharePoint Services Web Application\SharePoint - Intranet80\WSS_Content Failed, Failure Message: Object WSS_Content failed in event OnBackup. For more information, see the error log located in the backup directory. SqlException: Write on '\\SERVERNAME\D497938C-283
Well it could just be a resource issue. Take a look to see how far into the bkup it gets before failing time wise and if it always fails around that same point, like 30min. into the session. Perhaps that it the point where the "resource" whichever one that is, is no longer available. Performance Monitor can help in that department.
The agent log might have some helpful details, and along that line here is how to set it into debug.
32bit and 64bit
HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ CA ARCserve Backup \ SPS12Adp \ Parameters
Value name: Debug
Data type: REG_DWORD
Data: 1
Other acceptable data values = 2, 3 (higher value generating the most detail in the log)
Result: in the agent directory and the agent\log directory you will find:
spso12.log
spso12.trc
sps12browse.trc
spso12adapter.log
#_date.#.#.#.trc
The agent log might have some helpful details, and along that line here is how to set it into debug.
32bit and 64bit
HKEY_LOCAL_MACHINE \ SOFTWARE \ ComputerAssociates \ CA ARCserve Backup \ SPS12Adp \ Parameters
Value name: Debug
Data type: REG_DWORD
Data: 1
Other acceptable data values = 2, 3 (higher value generating the most detail in the log)
Result: in the agent directory and the agent\log directory you will find:
spso12.log
spso12.trc
sps12browse.trc
spso12adapter.log
#_date.#.#.#.trc
Try backing up to local device to see if that works, It could be network latency or System resources issue, Local backup will eliminate the system resource issue and then you need to work on network resource or remote server issue
ASKER
Cadcollin Did that work for you?
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Unable to find a solution that worked; changed environment, so suggested solutions no longer applied.
ASKER
EVENT ID 17055
18210:
BackupMedium::ReportIoErro