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office 2010 error 1920

Posted on 2011-03-08
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Last Modified: 2012-06-29
Microsoft Office Professional 2010 encountered an error during setup.  Error 1920.  Service 'Office Software Protection Platform' (osppsvc) failed to start.  Verify that you have sufficient privileges to start system services.  OS is Windows 7 professional.  Hardware is Dell Precision T3500 w/ 12 gigs ram.  I have tried installing with a "clean boot" and ran the setup as administrator.
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Question by:jdavis53
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Expert Comment

by:FireflyIT
ID: 35071828
Hi,

Try this link

http://support.microsoft.com/kb/2401987

Good Luck!

Steve
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Author Comment

by:jdavis53
ID: 35071852
i've already tried that with no success.
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Author Comment

by:jdavis53
ID: 35072499
here's what I have tried:  The link as given above, doing a "clean reboot" with all services off except Microsoft's, uninstalling Symantec antivirus, running the setup.exe as an administrator, during installation the osppsvc service appears in services.msc and I changed it to "local".  Nothing helps.  To make sure the DVD wasn't defective I installed the software on an XP-based laptop with no problem.
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Expert Comment

by:FireflyIT
ID: 35085257
hmmm ... there's lots of references to the problem, and several solutions that have help no-one.  Was the windows 7 OS originally a beta version?  That seems to be the common link between most of the problems.

If it was a beta, than its a wipe and clean install I'm afraid.

regards

Steve
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Author Comment

by:jdavis53
ID: 35085300
The computer originally shipped with 32 bit OS Win 7.  I later installed Win 7 64 bit as a clean install; not an upgrade.  Is there anything that can be accomplished in the registry?
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FireflyIT earned 1500 total points
ID: 35085718
How about creating a new admin account / profile on the pc and retry installation, maybe there's a corruption in the existing profile.

It's the last thing I can think of before a clean wipe.  Sorry I can't help more.

Steve

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Author Closing Comment

by:jdavis53
ID: 35087742
I had already tried everythng suggested.
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Expert Comment

by:CoffeeBlack
ID: 38139578
I tried under two domain admins, under local admin (which was created and used for the first time on this pc), i tried running the Fix It solution from ms...I checked permissions to the folder in question...Full access to the network service...I tried swapping the service account to the local account, i tried swapping the service to a domain admin account.  None of which worked.

Win 7 Pro - 64
all windows updates are installed

Office 2003 sb was installed previously, and uninstalled with no errors prior to attempting to install Office 2010 Standard.

edit: also attempted to run combofix...tried making a domain admin as Owner...tried manually running the command to give full privs to the network service...

edit: restored back to prior to uninstalling office 2003 sb...waiting on it to come back up
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