Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Repair Backup Exec 12 install

Posted on 2011-03-08
6
Medium Priority
?
1,031 Views
Last Modified: 2012-05-11
I am trying to do a repair install of Backup Exec 12. I go to Control Panel->Add/Remove Programs amd select Symantec Backup Exec 12 for Windows Servers. There is no 'change' button beside it. Also, if I uncheck 'Show Updates' in Add/Remove Programs, Symantec Backup Exec doesn't even show up in the list. Is there another way to kick off the Backup Exec Repair?
0
Comment
Question by:adam2112
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 6

Accepted Solution

by:
sagiamar earned 2000 total points
ID: 35072385
try to run the installation from the backup exec installation cd and choose repair option.
0
 
LVL 35

Expert Comment

by:torimar
ID: 35072396
You do not have to "change" anything, you need to run the installer again:
http://www.symantec.com/business/support/index?page=content&id=TECH23481
0
 

Author Comment

by:adam2112
ID: 35072748
Well, I said 'Change' because it's from the Symantec site. http://www.symantec.com/business/support/index?page=content&id=HOWTO11659

In Add/Remove programs, I can't do anything with it.


I'll see if they can dig up their CD somewhere. Thanks.
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 35

Expert Comment

by:torimar
ID: 35072827
adam2112,
did you even follow the link I gave you?

That is from the Symantec site as well, and it clearly describes, even with images, how you start the installation process from the Add/Remove Software pane again without needing the CD.
0
 

Author Comment

by:adam2112
ID: 35073541
Yes, I followed the link. That link still says to go into Add/Remove Programs. Inside of Add/Remove Programs I cannot do anything with Backup Exec - can't uninstall, repair, change, ...anything. Selecting it does not launch the Backup Exec Installation Wizard. There is something wrong with it that is preventing it.  
0
 
LVL 35

Expert Comment

by:torimar
ID: 35073717
I see, thank you.
In that case starting the setup process from CD is indeed the only option.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article is an update and follow-up of my previous article:   Storage 101: common concepts in the IT enterprise storage This time, I expand on more frequently used storage concepts.
"Any files you do not have backed up in at least two [other] places are files you do not care about."
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question