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Repair Backup Exec 12 install

Posted on 2011-03-08
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Last Modified: 2012-05-11
I am trying to do a repair install of Backup Exec 12. I go to Control Panel->Add/Remove Programs amd select Symantec Backup Exec 12 for Windows Servers. There is no 'change' button beside it. Also, if I uncheck 'Show Updates' in Add/Remove Programs, Symantec Backup Exec doesn't even show up in the list. Is there another way to kick off the Backup Exec Repair?
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Question by:adam2112
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6 Comments
 
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sagiamar earned 500 total points
ID: 35072385
try to run the installation from the backup exec installation cd and choose repair option.
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Expert Comment

by:torimar
ID: 35072396
You do not have to "change" anything, you need to run the installer again:
http://www.symantec.com/business/support/index?page=content&id=TECH23481
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Author Comment

by:adam2112
ID: 35072748
Well, I said 'Change' because it's from the Symantec site. http://www.symantec.com/business/support/index?page=content&id=HOWTO11659

In Add/Remove programs, I can't do anything with it.


I'll see if they can dig up their CD somewhere. Thanks.
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LVL 35

Expert Comment

by:torimar
ID: 35072827
adam2112,
did you even follow the link I gave you?

That is from the Symantec site as well, and it clearly describes, even with images, how you start the installation process from the Add/Remove Software pane again without needing the CD.
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Author Comment

by:adam2112
ID: 35073541
Yes, I followed the link. That link still says to go into Add/Remove Programs. Inside of Add/Remove Programs I cannot do anything with Backup Exec - can't uninstall, repair, change, ...anything. Selecting it does not launch the Backup Exec Installation Wizard. There is something wrong with it that is preventing it.  
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Expert Comment

by:torimar
ID: 35073717
I see, thank you.
In that case starting the setup process from CD is indeed the only option.
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