HP Laser Jet 4345mfp

Posted on 2011-03-08
Last Modified: 2012-05-11

    I have an HP LaserJet 4345 MFP and my mapped scan folder is giving me a message :

The Folder Is Currently Not Accessible. Contact your network administrator.

Question by:Computers4me
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 35073306
How did you map the folder, by name or IP? What permissions are on the folder? The system should have full access rights on the folder.
LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 35073311
BTW, you should use a service account with a password that doesn't expire to set up the folder access.

Author Comment

ID: 35073346
The folder is on a server running windows 2003 standard server
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LVL 32

Expert Comment

by:Rodney Barnhardt
ID: 35073566
I mean, on the printer, you have to enter the path to the folder and add permissions. Did you do this by name "\\server name\folder name" or by "\\\folder name". The preferred method is by IP. Also, how are the security settings set up on the folder? There are both shared permissions and security permission. The share permission should be Everyone - Full Control and the security permission should be a special security account with a password that does not expire that the printer uses to access the folder. All of this information must be entered on the printer.

Author Comment

ID: 35073840
This was done by another independent contracter who is unavailable at the moment. it was setup by name (\\server\folder name) permissions are all setup the right way. I cant find anywhere on the printer or in the console ( where the folder was created.
LVL 38

Expert Comment

ID: 35081295
Check the permissions on the folder. Everyone must have write access to it.
LVL 32

Accepted Solution

Rodney Barnhardt earned 500 total points
ID: 35082273

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