Cisco 2960-S console problem

Hello again

I posted earlier today. I am on a company laptop that uses a usb_console connection. It was suggested earlier to download drivers, so I did (even tho company says they were there). I still cannot access device via console.

I have swapped out console cables, no success
I have systematically changed Baud and Flow control settings, no success.
I pwr cycled and held MODE until amber, no success on either Hypertrm or Putty.

Please advise at earliest convenience

Thanks



scoad5Asked:
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Don JohnstonInstructorCommented:
Do you have another Cisco device that you can connect to so that you can confirm your console cable and USB adapter?

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mi-sirCommented:
Can you see your USB adaptor in device manager as a COM port.. You can check this in Device manager  - Ports (COM&LPT) - and there you should see if is adaptor correctly installed and what COM port number is being used
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