Solved

Need to login to users sessions from Terminal Services Manager

Posted on 2011-03-08
8
260 Views
Last Modified: 2012-06-21
I am trying to figure out how to use the Remote Control and Connect functions within Terminal Services Manager to connecto to a remote users desktop, but it is grayed out. How do I enable this? I attached a Word doc with the screen shot. Thanks Grayed-out-Remote-Functions.doc
0
Comment
Question by:kulisncc
  • 4
  • 3
8 Comments
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 35073105
This can be control from the "Active Directory Users and Computers"

Open the desired user's profile and go to the "Remote Control" tab.
0
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 35073117
Here is a screen shot of what you're looking for. Remote Control Tab
0
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 35073155
"Active Directory Users and Computers" is located in the Administrative tools section of the Control Panel in case you were unsure of this. From there you can select the "Users" folder, then double click on the desired user who's session you wish to interact with. Doing so will open a properties box, there you can select the "Remote Control" tab and see the above posted image.
0
ScreenConnect 6.0 Free Trial

Check out the updates in one game-changing release, ScreenConnect 6.0, based on partner feedback. New features include a redesigned UI that improves session organization and overall user experience. See the enhancements for yourself!

 
LVL 8

Expert Comment

by:lancecurwensville
ID: 35073239
right click on my computer, choose properties, click remote tab.  Top box allows remote access bottom box allows you to choose users.
0
 

Accepted Solution

by:
kulisncc earned 0 total points
ID: 35079782
I figured it out guys sorry. I just created a group within Active Directory and added that group via GPO to the local administrators group on the terminal server and now the Remote Control function is enabled. The user can now just remote into the terminal server and click on Terminal Services Manager and then choose the user they want to "Shadow' and take control of their session. However, why is it that when trying to do this from the Terminal Services Manager on my workstation rather from remoting into the Terminal Server itself and accessing Terminal Services Manager there it is grayed out?

 Let me try and clarify this a little bit better. Okay, when you are on a typical workstation as an admin you will usually install utilities and tools on there to ease administrative overhead that links to the servers like the adminpak.msi utility did for all of us. So, my question is, why is it that I do not have all the full functionality of the Terminal Services Manager on my workstation but it is there when I remote into my server?
0
 
LVL 9

Expert Comment

by:Timothy McCartney
ID: 35084721
Because your workstation isn't running Windows Server. A lot of the Admin utilties and functionality are only installed with a Server operating system, not a workstation operating system such as Windows XP or Windows 7. Most of my administrative tasks are done only through using RDP to connect to the server using an Admin account.

Example, if a user calls saying their session is locked up, I remote into their terminal server, run Terminal Services Manager, and reset their session.

Does this clarify?
0
 

Author Comment

by:kulisncc
ID: 35142844
Okay, that is what I was thinking originally. Thanks.
0
 

Author Closing Comment

by:kulisncc
ID: 35174623
I fixed my own problem
0

Featured Post

ScreenConnect 6.0 Free Trial

Want empowering updates? You're in the right place! Discover new features in ScreenConnect 6.0, based on partner feedback, to keep you business operating smoothly and optimally (the way it should be). Explore all of the extras and enhancements for yourself!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you one of those front-line IT Service Desk staff fielding calls, replying to emails, all-the-while working to resolve end-user technological nightmares? I am! That's why I have put together this brief overview of tools and techniques I use in o…
Note: This is the second blog post in a series on email clearinghouses (https://www.xmatters.com/alert-management/blog-email-has-failed-us?utm_campaign=70138000000ydLoAAI&utm_source=exex&utm_medium=article&utm_content=blog-post).   Every month t…
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question