[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now


Need to login to users sessions from Terminal Services Manager

Posted on 2011-03-08
Medium Priority
Last Modified: 2012-06-21
I am trying to figure out how to use the Remote Control and Connect functions within Terminal Services Manager to connecto to a remote users desktop, but it is grayed out. How do I enable this? I attached a Word doc with the screen shot. Thanks Grayed-out-Remote-Functions.doc
Question by:kulisncc
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3

Expert Comment

by:Timothy McCartney
ID: 35073105
This can be control from the "Active Directory Users and Computers"

Open the desired user's profile and go to the "Remote Control" tab.

Expert Comment

by:Timothy McCartney
ID: 35073117
Here is a screen shot of what you're looking for. Remote Control Tab

Expert Comment

by:Timothy McCartney
ID: 35073155
"Active Directory Users and Computers" is located in the Administrative tools section of the Control Panel in case you were unsure of this. From there you can select the "Users" folder, then double click on the desired user who's session you wish to interact with. Doing so will open a properties box, there you can select the "Remote Control" tab and see the above posted image.
Will your db performance match your db growth?

In Percona’s white paper “Performance at Scale: Keeping Your Database on Its Toes,” we take a high-level approach to what you need to think about when planning for database scalability.


Expert Comment

ID: 35073239
right click on my computer, choose properties, click remote tab.  Top box allows remote access bottom box allows you to choose users.

Accepted Solution

kulisncc earned 0 total points
ID: 35079782
I figured it out guys sorry. I just created a group within Active Directory and added that group via GPO to the local administrators group on the terminal server and now the Remote Control function is enabled. The user can now just remote into the terminal server and click on Terminal Services Manager and then choose the user they want to "Shadow' and take control of their session. However, why is it that when trying to do this from the Terminal Services Manager on my workstation rather from remoting into the Terminal Server itself and accessing Terminal Services Manager there it is grayed out?

 Let me try and clarify this a little bit better. Okay, when you are on a typical workstation as an admin you will usually install utilities and tools on there to ease administrative overhead that links to the servers like the adminpak.msi utility did for all of us. So, my question is, why is it that I do not have all the full functionality of the Terminal Services Manager on my workstation but it is there when I remote into my server?

Expert Comment

by:Timothy McCartney
ID: 35084721
Because your workstation isn't running Windows Server. A lot of the Admin utilties and functionality are only installed with a Server operating system, not a workstation operating system such as Windows XP or Windows 7. Most of my administrative tasks are done only through using RDP to connect to the server using an Admin account.

Example, if a user calls saying their session is locked up, I remote into their terminal server, run Terminal Services Manager, and reset their session.

Does this clarify?

Author Comment

ID: 35142844
Okay, that is what I was thinking originally. Thanks.

Author Closing Comment

ID: 35174623
I fixed my own problem

Featured Post

Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Multi-threading long-running processes can have a significant increase in overall performance and drastically decrease over time it takes for a process to complete. Unfortunately, not all applications support native multi-threading, some by design a…
OnPage enhanced its integration with ConnectWise Manage to offer incident responders more control over the ticket and Incident Resolution Lifecycle.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question