Need to login to users sessions from Terminal Services Manager

Posted on 2011-03-08
Last Modified: 2012-06-21
I am trying to figure out how to use the Remote Control and Connect functions within Terminal Services Manager to connecto to a remote users desktop, but it is grayed out. How do I enable this? I attached a Word doc with the screen shot. Thanks Grayed-out-Remote-Functions.doc
Question by:kulisncc
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Expert Comment

by:Timothy McCartney
ID: 35073105
This can be control from the "Active Directory Users and Computers"

Open the desired user's profile and go to the "Remote Control" tab.

Expert Comment

by:Timothy McCartney
ID: 35073117
Here is a screen shot of what you're looking for. Remote Control Tab

Expert Comment

by:Timothy McCartney
ID: 35073155
"Active Directory Users and Computers" is located in the Administrative tools section of the Control Panel in case you were unsure of this. From there you can select the "Users" folder, then double click on the desired user who's session you wish to interact with. Doing so will open a properties box, there you can select the "Remote Control" tab and see the above posted image.
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Expert Comment

ID: 35073239
right click on my computer, choose properties, click remote tab.  Top box allows remote access bottom box allows you to choose users.

Accepted Solution

kulisncc earned 0 total points
ID: 35079782
I figured it out guys sorry. I just created a group within Active Directory and added that group via GPO to the local administrators group on the terminal server and now the Remote Control function is enabled. The user can now just remote into the terminal server and click on Terminal Services Manager and then choose the user they want to "Shadow' and take control of their session. However, why is it that when trying to do this from the Terminal Services Manager on my workstation rather from remoting into the Terminal Server itself and accessing Terminal Services Manager there it is grayed out?

 Let me try and clarify this a little bit better. Okay, when you are on a typical workstation as an admin you will usually install utilities and tools on there to ease administrative overhead that links to the servers like the adminpak.msi utility did for all of us. So, my question is, why is it that I do not have all the full functionality of the Terminal Services Manager on my workstation but it is there when I remote into my server?

Expert Comment

by:Timothy McCartney
ID: 35084721
Because your workstation isn't running Windows Server. A lot of the Admin utilties and functionality are only installed with a Server operating system, not a workstation operating system such as Windows XP or Windows 7. Most of my administrative tasks are done only through using RDP to connect to the server using an Admin account.

Example, if a user calls saying their session is locked up, I remote into their terminal server, run Terminal Services Manager, and reset their session.

Does this clarify?

Author Comment

ID: 35142844
Okay, that is what I was thinking originally. Thanks.

Author Closing Comment

ID: 35174623
I fixed my own problem

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