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Microsoft Outlook 2007 To-Do Bar "Loading..." issue

Posted on 2011-03-08
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Last Modified: 2012-05-11
We just recently began upgrading users to Microsoft Office 2007. Everything went fine for a while, but in the past few days we are getting calls from users who are having issues with their To-Do Bar. In the To-Do Bar where it shows Tasks, it will just say "Loading..." and will never load any tasks. For some users, going to Run and typing "Outlook.exe /resettodobar" fixes the issue. Others who run it don't see any change. Another user has to run the "Outlook.exe /resettodobar" every day when she logs on to her computer. For the user where running that switch does nothing, I've also tried renaming her Outlook.xml file so it would create a new one, with no luck. Re-installing Microsoft Office does not seem to fix the issue.

Any ideas on how to fix this or what the issue could be?
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jwarner14 earned 250 total points
ID: 36230346
I found that this worked for me

1. Close Outlook
2. XP - C:\Documents and Settings\<username>\Application Data\Microsoft\Outlook
    W7/Vista - C:\Users\<username>\AppData\Roaming\Microsoft\Outlook
3. Rename "Outlook.XML" to "Outlook.XML.BAK"
4. Open Outlook
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