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Cannot Print from Acrobat 9 Professional in Windows XP Pro (SP3)

Posted on 2011-03-08
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Last Modified: 2012-05-11
I am unable to print PDFs on my workstation unless I drag them from a Windows Explorer session and drop them on an open printer window (Start, Printers and Faxes, double-click on printer to open window). I have Acrobat 9 Professional (ver. 9.4.2) running under Windows XP Pro (SP3). I cannot print a PDF from within Acrobat or from within a browser window. I have done a "repair install" on Acrobat and rebooted. When I try to print from within Acrobat or a browser window, I do not receive any form of error message. There is no indication of any problem. If I have the printer window open window (Start, Printers and Faxes, double-click on printer to open window) and I try to print from Acrobat or a browser, I never see anything appear in the window, even briefly. If I drag a PDF from Windows Explorer and drop it in the printer window, the document name appears briefly in the window and the document prints.

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Question by:GrayStrickland
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Expert Comment

by:uescomp
ID: 35073574
In adobe are you double checking the printer and making sure its not printing to file or pdf printer etc?
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Author Comment

by:GrayStrickland
ID: 35085092
>>> In adobe are you double checking the printer and making sure its not printing to file or pdf printer etc?

Yep, I double-checked. Print-to-file is NOT selected.

Correct printer IS selected.

I've tried printing to different printers in the office. I've even tried printing to the "virtual printer" which is a front-end to our fax server. No dice. If I monitor the printers folder (which lists every printer that my workstation can print to currently), the "documents" column (which shows the number of documents in the queue to be printed) never changes from zero.

The fact that I can drag a PDF from Windows Explorer and drop it on a printer and get it to print really puzzles me, since I thought that this was only possible if either Acrobat Pro (or other paid version) or Acrobat Reader was installed. That is, I thought that Windows XP cannot print a PDF unless some sort of PDF reader (Acrobat, Nitro, etc.) is installed. Then again, I may be mistaken. *IF* indeed Windows XP doesn't know how to print a PDF without help from a PDF reader of some sort (Acrobat Reader, Nitro, etc.), then how is it that I can drag, drop and print, but I can't print from within Acrobat Pro itself? Meanwhile, all other apps print just fine to any given printer.
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GrayStrickland earned 0 total points
ID: 35219099
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Author Closing Comment

by:GrayStrickland
ID: 35252817
The link provided is to a software patch from Adobe and instructions on how to use it. It fixes the problem.
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