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Can't move cursor to new position in body of an Outlook 2007 e-mail while composing

Posted on 2011-03-08
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Last Modified: 2012-05-11
I have a user who has run into this issue a couple of times.  He is composing a long e-mail, and all of a sudden he can't move the cursor by clicking somewhere else in the message body.  Also can't highlight any part of the body for a cut/paste or other operation.

He can click on the to, cc or other fields, and can access the various options on the ribbon bar.

I had him e-mail the message to me, I had the same problem.  Poked around for a while and somehow got it working (but not sure what I did).  Since this has happened to this user more than once, has anyone else experienced this, and if so, what did you do to fix?

Thanks in advance,

Craig
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Question by:Craig_Kiddoo
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apache09 earned 500 total points
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This is a Known issue in Outlook 2007.

Sometimes when composing a mail, typing does not insert characters into the body of the message. Clicking the body also does not work.
Solution: Click on the To, CC, or Subject line and then click back into the body of the message. (This is likely what you did to get it to work, unkowingly)
http://www.slipstick.com/outlook/ol2007/known_issues.htm

Check that the user has the latest SP installed
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b444bf18-79ea-46c6-8a81-9db49b4ab6e5

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by:Craig_Kiddoo
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The user who runs into this all of the time is on vacation this week (he is an extremely heavy Outlook/Exchange user).  I will have him try this the next time the problem pops up, and will award the points if this works (it probably does, as I have unlocked it before but could not figure out exactly what I did to make it work).

All SPs are installed on all of our servers and workstations for both OS and Office so we should be good on that front.

Thanks,

Craig
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by:apache09
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Any Luck
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by:Craig_Kiddoo
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Of course, the problem that was happening at least a couple of times a week has not come up again since.

I apologize for the delay in my response, the original question was posed at my busiest time of the year and I simply haven't had time until now to reply.

If the problem occurs again, I will try what you recommended.
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