Solved

Can't move cursor to new position in body of an Outlook 2007 e-mail while composing

Posted on 2011-03-08
4
2,304 Views
Last Modified: 2012-05-11
I have a user who has run into this issue a couple of times.  He is composing a long e-mail, and all of a sudden he can't move the cursor by clicking somewhere else in the message body.  Also can't highlight any part of the body for a cut/paste or other operation.

He can click on the to, cc or other fields, and can access the various options on the ribbon bar.

I had him e-mail the message to me, I had the same problem.  Poked around for a while and somehow got it working (but not sure what I did).  Since this has happened to this user more than once, has anyone else experienced this, and if so, what did you do to fix?

Thanks in advance,

Craig
0
Comment
Question by:Craig_Kiddoo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 47

Accepted Solution

by:
apache09 earned 500 total points
ID: 35201569
This is a Known issue in Outlook 2007.

Sometimes when composing a mail, typing does not insert characters into the body of the message. Clicking the body also does not work.
Solution: Click on the To, CC, or Subject line and then click back into the body of the message. (This is likely what you did to get it to work, unkowingly)
http://www.slipstick.com/outlook/ol2007/known_issues.htm

Check that the user has the latest SP installed
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=b444bf18-79ea-46c6-8a81-9db49b4ab6e5

0
 

Author Comment

by:Craig_Kiddoo
ID: 35202037
The user who runs into this all of the time is on vacation this week (he is an extremely heavy Outlook/Exchange user).  I will have him try this the next time the problem pops up, and will award the points if this works (it probably does, as I have unlocked it before but could not figure out exactly what I did to make it work).

All SPs are installed on all of our servers and workstations for both OS and Office so we should be good on that front.

Thanks,

Craig
0
 
LVL 47

Expert Comment

by:apache09
ID: 35247141
Any Luck
0
 

Author Closing Comment

by:Craig_Kiddoo
ID: 35772064
Of course, the problem that was happening at least a couple of times a week has not come up again since.

I apologize for the delay in my response, the original question was posed at my busiest time of the year and I simply haven't had time until now to reply.

If the problem occurs again, I will try what you recommended.
0

Featured Post

[Webinar] Code, Load, and Grow

Managing multiple websites, servers, applications, and security on a daily basis? Join us for a webinar on May 25th to learn how to simplify administration and management of virtual hosts for IT admins, create a secure environment, and deploy code more effectively and frequently.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

710 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question