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Outlook - Contacting the server for informattion

Posted on 2011-03-08
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Last Modified: 2012-08-13
When users open a specific e-mail within Outlook 2007, Outlook 2010, and/or Outlook Web Access (Exchange 2007), the result is a brief hang where the application displays the following message (along with a progress bar):

"Contacting the server for information"

Eventually, the e-mail opens, however, when scrolling down the message described above will appear again.  The e-mail uses a substantial amount of HTML.  

This problem does not occur in Microsoft Entourage running on Mac OSX Snow Leopard.  

I would like to know if there is a setting that is causing this problem.  Turning off HTML within the e-mail application is not an option in this situation.

Please advise.  Thanks.
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Question by:newsadmin
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LVL 8

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by:praveenkumare_sp
praveenkumare_sp earned 50 total points
ID: 35074458
does the user have a Huge mailbox ??????
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by:hallcomis
hallcomis earned 50 total points
ID: 35076450
It is probably trying to retrieve any images in the HTML code from the remote server.  

If you have anti-virus software running on your Exchange server and/or client that scans messages then it is probably hanging up for a few moments while the remote server is being accessed to download the images.  If the Exchange server has anti-virus software but the Entourage server is not running any then this is most likely why it is hanging on Exchange and not Entourage.
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Accepted Solution

by:
newsadmin earned 0 total points
ID: 35083293
The issue has occurred on each PC that I have tried which is approx. 4 computers and 4 different mailboxes.  None are huge, they are approx. 1-2 GB in size with an Exchange server mailbox limit of 3 GB.  All other e-mail funcitonality is working fine.  

AVG is running on most client computers as well as the Exchange server.  However, I have had the problem occur on a PC that is/was not running AVG.  The Mac with Entourage does/did not have an AV, however, it access e-mail the same way as the Outlook clients (via Exchange).
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by:newsadmin
ID: 35207518
Solution not complete
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Author Closing Comment

by:newsadmin
ID: 35239064
Solution not complete
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