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SEP 11 Manager Client

Posted on 2011-03-08
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Last Modified: 2013-12-09
I have SEP 11 installed on the antivirus server,(MS Server 2003) my clients have disapared from the  SEP Manager, and I can't figure how to get them back so I can view them.
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Question by:clariviere
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4 Comments
 
LVL 1

Expert Comment

by:Adminmaster
ID: 35074901
hi clariviere ,

that's strange . I think you have installed SEP11 on server with following three roles.
1.Antivirus and Antispyware protection.
2.Proactive Threat Protection
3.Network threat Protection.

Pls uninstall the SEP11  client on server  and install SEP11 client on server with only antivirus and antispyware protection , also disable firewall on server.

let me know if that does help.
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LVL 12

Expert Comment

by:jmlamb
ID: 35077863
Confirm your clients are able to communicate with the SEPM for starters.

1. Logon to a workstation and open Internet Explorer.
2. Browse to http://<sepm_hostname>:<port>/secars/secars.dll?hello,secars
3. If you receive an OK response, the clients can communicate but are not for another reason.
4. If you receive an 404 or page timeout error, the clients can't communicate because the traffic is being blocked.

SEPM_HOSTNAME = Server name or IP address of SEPM server.
PORT = Symantec Web Server website answers on in IIS (default is 8014).

If the traffic is being blocked, you don't have to uninstall the SEP client completely. First perform...

1. Logon to the SEPM server.
2. Click on Start then Run.
3. Type smc -stop then press Enter.
4. You'll notice the SEP system tray icon disappear.
5. Retest workstation steps 1-4.

If the workstation response is now OK then open Add/Remove Programs and perform a Change on the SEP client. When you come to the features list you'll want to uncheck Network Threat Protection then complete the process.
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LVL 14

Accepted Solution

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Ehab Salem earned 500 total points
ID: 35080176
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Author Closing Comment

by:clariviere
ID: 35085972
Thank you for your help, I know have my clients visable again.
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