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free/busy not working for exchange 2010

Posted on 2011-03-08
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Last Modified: 2012-06-27
Im getting an error when accesing other users calendars through outlook, for mailboxes on exchange 2010 "Cannot open this item. Cannot open free/busy information. Microsoft excahnge is not avaialble. Either there are network problems or the exchange server is down for maitenance"

Im also getting this error when running PS command:
[PS] C:\Windows\system32>Test-OutlookWebServices
WARNING: An unexpected error has occurred and a Watson dump is being generated: Failed to find the mailbox. Mailbox =
'extest_bbd7d72e3b2d4@wfinet.com'.
Failed to find the mailbox. Mailbox = 'extest_bbd7d72e3b2d4@wfinet.com'.
    + CategoryInfo          : NotSpecified: (:) [Test-OutlookWebServices], MailboxNotFoundException
    + FullyQualifiedErrorId : Microsoft.Exchange.Monitoring.MailboxNotFoundException,Microsoft.Exchange.Management.Sys
   temConfigurationTasks.TestOutlookWebServicesTask


any ideas?
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Question by:DEFclub
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21 Comments
 

Author Comment

by:DEFclub
ID: 35075016
getting this in the logs on 2010 server:

Log Name:      Application
Source:        MSExchangeMailboxAssistants
Date:          3/8/2011 2:59:11 PM
Event ID:      14029
Task Category: FreeBusy Assistant
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      sd-mb01.wfinet.com
Description:
Couldn't find an Exchange 2010 or later public folder server with a replica for the free/busy folder: EX:/O=WFI/OU=WFICOM.COM.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MSExchangeMailboxAssistants" />
    <EventID Qualifiers="49156">14029</EventID>
    <Level>2</Level>
    <Task>15</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-03-08T22:59:11.000000000Z" />
    <EventRecordID>1846305</EventRecordID>
    <Channel>Application</Channel>
    <Computer>sd-mb01.wfinet.com</Computer>
    <Security />
  </System>
  <EventData>
    <Data>EX:/O=WFI/OU=WFICOM.COM</Data>
  </EventData>
</Event>
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35075057
Are you using Outlook 2003 clients? If so, you will need a PF for them to store and search Free Busy in
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Author Comment

by:DEFclub
ID: 35075068
Using 2003, 2007 and 2010... I noticed the error with outlook 2010
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Author Comment

by:DEFclub
ID: 35075161
My public folders are on the exch 2003 servers. here is more output:

[PS] C:\Windows\system32>get-PublicFolder -identity "\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/O=WFI/OU=WFICOM.COM" | f


RunspaceId                     : e72a1206-9861-4cb9-806f-50251767a54b
AgeLimit                       : 100.00:00:00
EformsLocaleId                 :
EntryId                        : 000000001A447390AA6611CD9BC800AA002FC45A0300B29FA351E5A8D311A3E900508B5AA441000000000
                                 070000
HasSubFolders                  : False
HiddenFromAddressListsEnabled  : True
IssueWarningQuota              :
LocalReplicaAgeLimit           :
MailEnabled                    : False
MaxItemSize                    :
Name                           : EX:/o=WFI/ou=WFICOM.COM
ParentPath                     : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY
PerUserReadStateEnabled        : True
ProhibitPostQuota              :
Replicas                       : {SD-MAIL6\SG1\Public Folder Store (SD-MAIL6)}
ReplicationSchedule            : {}
RetainDeletedItemsFor          :
UseDatabaseAgeDefaults         : False
UseDatabaseQuotaDefaults       : True
UseDatabaseReplicationSchedule : True
UseDatabaseRetentionDefaults   : True
FolderType                     :
HasRules                       : False
HasModerator                   : False
Identity                       : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/O=WFI/OU=WFICOM.COM
MapiIdentity                   : \NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/O=WFI/OU=WFICOM.COM
OriginatingServer              : sd-mb01.wfinet.com
IsValid                        : True

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LVL 31

Expert Comment

by:MegaNuk3
ID: 35080124
Are you allowing PF referrals across your RoutingGroupConnectors so that Outlook 2010 clients can look up Free Busy of Outlook 2003 clients?

Are you looking to remove Exchange 2003? Then you will need a PF store on Exchange 2010 for your Outlook 2003 clients, as this will hold their Free Busy info and the OAB for them. If it was me, I would add a PF store to Exchange 2010 now, but I do not know your migration/transition strategy.
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Author Comment

by:DEFclub
ID: 35085779
How can confirm I am allowing PF referrals accross Routing GroupConnectors?

Im not planning to remove exch 2003 untill next year. I am using Exch 2010 and a replication partner, will this suffice the outlook 2003 clients?
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35086098
Try
Get-routingGroupConnector | fl
And see if pfreferalls is listed.

Your Exchange 2010 should be your OAB generating server too, so I would put a PF store on it sooner rather than later and replicate the FB folder in.
0
 

Author Comment

by:DEFclub
ID: 35086219
here is the output of the command - i dont see what your looking for?


RunspaceId                   : 015e6b54-f3a3-4511-97fc-8bbd20150b39
TargetRoutingGroup           : Exchange Routing Group (DWBGZMFD01QNBJR)
Cost                         : 1
TargetTransportServers       : {SD-CAS02, SD-CAS01}
ExchangeLegacyDN             : /O=WI/OU=WICOM.COM/cn=Configuration/cn=Connections/cn=2k3 to 2k10
PublicFolderReferralsEnabled : True
SourceRoutingGroup           : WFICOM
SourceTransportServers       : {SD-OWAFE05C}
HomeMTA                      : Microsoft MTA
HomeMtaServerId              : SD-OWAFE
MaxMessageSize               : unlimited
AdminDisplayName             :
ExchangeVersion              : 0.0 (6.5.6500.0)
Name                         : 2k3 to 2k10
DistinguishedName            : CN=2k3 to 2k10,CN=Connections,CN=WICOM,CN=Routing Groups,CN=WICOM,CN=Administrative Gr
                               oups,CN=WFI,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=wnet,DC=com
Identity                     : 2k3 to 2k10
Guid                         : 05df967d-61bb-479d-82a9-8facffe3e503
ObjectCategory               : wnet.com/Configuration/Schema/ms-Exch-Routing-Group-Connector
ObjectClass                  : {top, msExchConnector, msExchRoutingGroupConnector}
WhenChanged                  : 1/7/2011 8:05:25 PM
WhenCreated                  : 1/7/2011 8:05:09 PM
WhenChangedUTC               : 1/8/2011 4:05:25 AM
WhenCreatedUTC               : 1/8/2011 4:05:09 AM
OrganizationId               :
OriginatingServer            : sd-dc01.wnet.com
IsValid                      : True

RunspaceId                   : 015e6b54-f3a3-4511-97fc-8bbd20150b39
TargetRoutingGroup           : WFICOM
Cost                         : 1
TargetTransportServers       : {SD-OWAFE05C}
ExchangeLegacyDN             : /o=WI/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Connection
                               s/cn=2k3 to 2k10
PublicFolderReferralsEnabled : True
SourceRoutingGroup           : Exchange Routing Group (DWBGZMFD01QNBJR)
SourceTransportServers       : {SD-CAS02, SD-CAS01}
HomeMTA                      : Microsoft MTA
HomeMtaServerId              : SD-CAS02
MaxMessageSize               : unlimited
AdminDisplayName             :
ExchangeVersion              : 0.0 (6.5.6500.0)
Name                         : 2k3 to 2k10
DistinguishedName            : CN=2k3 to 2k10,CN=Connections,CN=Exchange Routing Group (DWBGZMFD01QNBJR),CN=Routing Gro
                               ups,CN=Exchange Administrative Group (FYDIBOHF23SPDLT),CN=Administrative Groups,CN=WFI,C
                               N=Microsoft Exchange,CN=Services,CN=Configuration,DC=wnet,DC=com
Identity                     : 2k3 to 2k10
Guid                         : 540a193b-2e80-4630-a201-c1735365c65f
ObjectCategory               : wnet.com/Configuration/Schema/ms-Exch-Routing-Group-Connector
ObjectClass                  : {top, msExchConnector, msExchRoutingGroupConnector}
WhenChanged                  : 1/7/2011 8:05:25 PM
WhenCreated                  : 1/7/2011 8:05:15 PM
WhenChangedUTC               : 1/8/2011 4:05:25 AM
WhenCreatedUTC               : 1/8/2011 4:05:15 AM
OrganizationId               :
OriginatingServer            : sd-2k3dc.wnet.com
IsValid                      : True
 suggestions?
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Author Comment

by:DEFclub
ID: 35086269
I have a PF store on my exchange 2010.. Not sure how to check if PF is replicated - guidance?

Some history - I moved my exch 2003 public folders to exch 2010, then had a bunch of problems and moved it back to exch 2003. I still (I believe) have a PF store on my exch 2010 server. I set it up to replicate with exch 2003...  But I get this when I run:

[PS] C:\Windows\system32>Get-PublicFolder

Name                                                        Parent Path
----                                                        -----------
IPM_SUBTREE
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35086291
Ok, PublicFolderReferralsEnabled is true already so you have no choice, but to add a PF store to your Exchange 2010 server then add a replica of FB folder to it.
Do any of the Exchange 2007 servers have PF stores and a replica of the FB folder?
0
Shouldn't all users have the same email signature?

You wouldn't let your users design their own business cards, would you? So, why do you let them design their own email signatures? Think of the damage they could be doing to your brand reputation! Choose the easy way to manage set up and add email signatures for all users.

 

Author Comment

by:DEFclub
ID: 35086320
No.. The exchange 2007 servers do not replicate. IExchange 2003 and 2010 need to replicate between each other. next?

thxs
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35086416
Add the PF store to Exchange 2010 then. Add FB replica, then make the exchange 2010 the OAB generating server too
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Author Comment

by:DEFclub
ID: 35086665
When I moved PF's from exch 2003 to 2010, I had lots of issues. I dont want to run into those issues again. When you say Add the PF store to exch 2010, can you provide a little more indepth guidance or provide any articles explaining the process?

Adding PF and OAB too?

then I can run with that info... Please and thxs
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35087314
If you moved PFs from Exchange 2003 to Exchange 2010 then your Exchange 2010 server/s should have a public folder store/database, can you confirm?
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Author Comment

by:DEFclub
ID: 35087377
yes it does
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LVL 31

Expert Comment

by:MegaNuk3
ID: 35087785
Then go into EMC --> toolbox --> PF management and under system folders find the Free Busy folder the event ID was complaining about then click on rePlica tab  and add it to the exchange 2010 PF store
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Author Comment

by:DEFclub
ID: 35098171
Ok, Done... They were not added. This will suffice the outlook 2003 clients correct? outlook 2007 and outlook 2010 uses EWS to get free busy correct or ?
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Author Comment

by:DEFclub
ID: 35098189
Also, how can I test free/busy from outlook clients?
0
 
LVL 31

Accepted Solution

by:
MegaNuk3 earned 500 total points
ID: 35098304
Yep, outlook 2007/2010 use EWS (Availability Service) if it is available.

Try schedule a meeting with another mailbox then click on the 'view availability' option
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Author Closing Comment

by:DEFclub
ID: 35101088
seems to be working...Nice job thxs
0
 
LVL 31

Expert Comment

by:MegaNuk3
ID: 35101179
Thanks for the points, glad it is working for you now.
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