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Exchange 2007 Sync (via OWA) with Third Party Software

Posted on 2011-03-08
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Last Modified: 2013-11-15
I have a software program called Time Matters.  It's made by Lexis Nexis.  It has a feature that does Exchange Synchronization. It matches a user in Time Matters to the Exchange Mailbox.  The info it wants from Exchange is the User Name, Password, Domain, Http url, and email address.  I put all the info in and it gives me the error: (503), Server Unavailable.

But the thing is, when I do it with the admin account it says it was successful.  This led me to a permissions problem....but nope. All permissions are good.  

And yes, I can go to the browser and type in my OWA url and get the login screen and login with the user that says the server is unavailable.

I've called Lexis Nexis and they said its an Exchange problem due to the 503 error but I can't just find where that error is coming from.

Anyone have any suggestions on why this would be happening?
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Question by:ryan_johnston
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Accepted Solution

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Alan Hardisty earned 2000 total points
ID: 35082019
Not sure if this would be related, but please have a read of my article regarding Activesync permissions and see if it helps.  Beyond that - I think a three-way chat with Lexis Nexis, you and an Exchange Expert to understand what is required would be your next step!

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html
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by:ryan_johnston
ID: 35169203
Still haven't gotten it working but I'm sure its a permissions issue of some kind.  They aren't using exchange for email just yet, only calendar, contacts, and tasks.  We're migrating their current email to their exchange next week.  After we get that working 100% I'll try it again.  If it still doesn't work then I'll call MIcrosoft.

Thanks for the help though.
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Expert Comment

by:call_me_rick
ID: 35186127
I am having the EXACT same issue... Same software (Time Matters) and Exchange 2007. Did you ever find an exact solution?
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Author Comment

by:ryan_johnston
ID: 35186203
Awesome. Thanks for the help.  I'll be at that clients site tomorrow and will test it.
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