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Unable to install updates in Vista

Posted on 2011-03-08
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Last Modified: 2012-05-11
I hav one computer that is running Vista SP2.  Windows Update will not install the updates.  It appears that the download never completes.

The error code is 80070003.  Microsoft's KB article and "FixIt" did not correct the problem.

On my most recent attempt I aso got error code 80073712.

What do I have to do to get Vista to start updating again?
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Question by:rhavey
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8 Comments
 
LVL 97

Expert Comment

by:John Hurst
ID: 35075798
When you say you tried Microsoft's KB Article, did you try:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2889489c-ee87-4607-8aa5-812e8078ab27&displaylang=en

This may restore the ability for Vista to start updating again.  You should read the article, but there is a program there to download. ... Thinkpads_User
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LVL 47

Expert Comment

by:Donald Stewart
ID: 35077127
Did you try the "Aggressive" mode of the fix it?


http://support.microsoft.com/?kbid=910336
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LVL 1

Author Comment

by:rhavey
ID: 35088165
I do appreciate your efforts.

Yes, I tried the Agressive mode.

I also found the Feruary 2011 version of the System Update Readiness Tool (the link provided by Thinkpads_user is to an August 2008 version).  The tool reports that it does not apply to my Version of Windows.  I have Vista SP2 on that machine.
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LVL 47

Expert Comment

by:Donald Stewart
ID: 35088241
If you still have error 80073712

does this help ?


http://www.winvistaclub.com/t216.html
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LVL 1

Author Comment

by:rhavey
ID: 35089823
pending.xml does not exist.
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LVL 47

Expert Comment

by:Donald Stewart
ID: 35095580
Please post your latest windowsupdate.log
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LVL 1

Accepted Solution

by:
rhavey earned 0 total points
ID: 35113894
I did what Microsoft calls an "in place upgrade" - a repair installation of Vista.  It worked.

I was a llittle surprised because the System File Checker found nothing wrong and this kind of problem is usually connected to the registry, which isn't affected by this kind of repair.
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LVL 1

Author Closing Comment

by:rhavey
ID: 35145598
I made guess that an old method would work.
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