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Thank you all for your suggestions thus far, I'm still hoping to see a couple more and then assign points accordingly. &nbsp;We are still building our case, and everything you folks have said has helped. :-)<br />

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Thank you all for your suggestions thus far, I'm still hoping to see a couple more and then assign points accordingly.  We are still building our case, and everything you folks have said has helped. :-)


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I will be closing this question on the 25th of this month and awarding points. &nbsp;Thank you all for the information.
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I will be closing this question on the 25th of this month and awarding points.  Thank you all for the information.

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Thank for your time everyone!
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We've recently had some troubles with our upper management and have been asked by his upper management to do some department capacity planning. &nbsp;We are trying to justify adding to staff in the IT department, but we've never had to do this before. &nbsp;Does anyone have some advice on what to do, or possibly a template to work from? &nbsp;We're finding it very difficult to quantify all the work we do, and how to show non techy peple why we are so overburdened.<br />
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Any comments or suggestions would be greatly appreciated.
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We've recently had some troubles with our upper management and have been asked by his upper management to do some department capacity planning.  We are trying to justify adding to staff in the IT department, but we've never had to do this before.  Does anyone have some advice on what to do, or possibly a template to work from?  We're finding it very difficult to quantify all the work we do, and how to show non techy peple why we are so overburdened.

Any comments or suggestions would be greatly appreciated.

IT Capacity Planning

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

IT Administration

A consultant is a professional who provides professional or expert advice in a particular area such as security (electronic or physical), management, education, accountancy, law, human resources, marketing and public relations, finance, engineering, science or any of many other specialized fields.