We've recently had some troubles with our upper management and have been asked by his upper management to do some department capacity planning. We are trying to justify adding to staff in the IT department, but we've never had to do this before. Does anyone have some advice on what to do, or possibly a template to work from? We're finding it very difficult to quantify all the work we do, and how to show non techy peple why we are so overburdened.
Any comments or suggestions would be greatly appreciated.