Outlook 2003 Search function works for some users, not for others
Posted on 2011-03-08
We are running Exchange 2007 SP2 (Rollup 4) on Windows 2008 servers. The Exchange version is 08.02.0254.000. Clients are running Outlook 2003 on Windows XP computers.
We recently started getting complaints from some users that their search function in Outlook stopped working. They enter a word in the Find window that they know is in the subject of a message, but the search does not find anything. This is only happening for some users and not others.
When I run the command Test-ExchangeSearch -identity <user id> on the Exchange 2007 mailbox server, it results in "False" for the people who are having this problem, and "True" for those who are not having the problem. It appears that all the users who have this problem all have mailboxes on the same Exchange mailstore. For users with mailboxes on the other mailstores, the search fuction is working correctly.
Thanks very much for any assistance!