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Cannot move items from inbox into folder in outlook 2002

Posted on 2011-03-08
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Last Modified: 2012-08-13
Hello,

I have a user who can receive and send emails fine.

When the user receives a new email they go to drag and drop the received email into a folder they have created under there inbox.
They receive this error 'Can't move items'

They can right click on the email and then go to move and select the folder and this method works.

It is just the dragging and dropping of the email which does not work.        This did once WORK.

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Question by:netadminsge
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Expert Comment

by:Plantwiz
ID: 35076667
Have you checked for malware?

http://support.microsoft.com/kb/129972/en-us?spid=2559&sid=global
Malware can create items that don't exist or give weird messages
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LVL 11

Expert Comment

by:Plantwiz
ID: 35076747
Or try this from poster called TheDA:
http://www.softwaretipsandtricks.com/forum/windows-xp/8541-outlook-cant-move-messages-folder.html
Okay, THIS IS NOT A WORK AROUND!!!

Best way to fix this problem is as follows:

1) Find Outlook.pst and Archive.pst and move (DON'T COPY) them to a folder on your desktop.

2) Right click on Outlook's icon and select properties.

3) Select Profiles and remove the one that is acting up. There should only be one.

4) Restart Outlook and set up your email account again.

5) Go to File - Import and Export

6) Select Import from another program or file

7) Select the one that says import from .pst

8) Find your outlook.pst file opn your desktop from step 1 and let the machine import the files.

That should do it and fix the problem.

Happy computing!!! (This took me 3 hours to figure out, so I just saved you all some time)




I would have tried adding a rule to move the messages as someone mentioned in the above thread/link too.  Then I would have attempted the archive but since TheDA typed it out already, might as well point the credit where it is due.

Or I'd look to repairing the install of Outlook.
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Accepted Solution

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netadminsge earned 0 total points
ID: 35134246
I believe the Issue was the size of the folders the user was trying to move into. It is fixed now. Thankyou
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Author Closing Comment

by:netadminsge
ID: 35171084
None of the above answers solved my problem
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