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Outlook 2003 - Error when launching Advanced Find - "Outlook cannot open the find dialog box to search for items"

Posted on 2011-03-08
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Last Modified: 2012-05-11
Our office currently uses MS Office 2003.

I am getting an error message when launching the "Advanced Search" feature, in Outlook.  

The exact error message is:

   "Outlook cannot open the find dialog box to search for items." (and then an OK button)

I'm running Windows XP SP3
Outlook 2003 SP3
The following was tried, but without success:

1) I looked to see if her Outlook client had anything disabled...nothing.

2) I've ran a Detect & Repair...didn't help.

3) I've reset her Office Suite installation by deleting the 11.0  &  9.0  Hive keys (in her HKEY_Local_Machine \ Software \ Microsoft \ Office  Registry), and then restarting Outlook and running through the setup.....but this did not resolve the issue.

4) I tried restarting Outlook through the START + RUN option and using the "Outlook.exe /cleanviews" command....nothing doing.

5) Thinking that it might be an issue with her Search Folders, I tried restarting Outlook, again,  using the START + RUN option, but this time using the "Outlook.exe /cleanfinders" command...... still no go.
 6) Recreated Outlook profile via by creating a new OUTLOOK profil , first by closing Outlook, making sure Outlook.exe is not running, then going to start, settings, control pannel, mail, show profiles... add, added the new proifle, told outlook to use the new profile.  Same problem.

7) Logged off the affected desktop , and from another machine remotey renamed my windows profile on the offended machine under c:\documents and settings\... , logged on again, same problem.

I found very little in Google, about this problem.
There has been a previous Experts Exchange link about the very same problem, but the proposed solution did not work: http://www.experts-exchange.com/Software/Office_Productivity/Groupware/Outlook/Q_26727221.html

Any help is greatly appreciated.
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Question by:lemmohr
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kpltechgroup earned 2000 total points
ID: 35083714
Install a newer version of outlook... All the options I was going to suggest have been stated by you and the other posts on EE :(

Have you tried reinstalling office? or outlook at the least?
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Author Comment

by:lemmohr
ID: 35083953
Hi kpltechgroup,

To be quite honest, this whole problem started when I noticed that when launching my access 2003 database I got a "Installing Office" dialogue, which then disappeared and access would not launch.

Prior to that I had installed Tortoise SVN, don't know if that did anything.

In any case, I uninstalled Tortoise SVN, that didn't fix the problem with the ms access  issue. So I tried a repair of the office suite by clicking on "Change" on the office 2003 item in appwiz.cpl, and I got some message regarding "could not find some patch or another", sorry I didn't record the exact phrase.

That lead me to running the MS Office Uninstall executable from microsoft, http://support.microsoft.com/kb/290301#FixItForMe . I did then do a clean install from our Company's network share, rebooted and the ms access problem went away. I was now able to launch MS Access without any errors.  I went about my normal day activities thinking all is well until i tried to do an advance search (which I do quite frequently daily) and that's when I realised I have another problem, now with  the Outlook Advanced Find.

I have not done a reinstall since.  Since it was a clean install I didn' think of doing ita gain, but I suppose it's definitely worth a shot now that you've mentioned it.
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Expert Comment

by:kpltechgroup
ID: 35084267
lemmohr,

Also if you have xp, could a roll back/system restore fix the problem too? maybe its a simple registry thing that tortoise either changed or the fixitforme @ Microsoft.

Keep me posted!
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Author Comment

by:lemmohr
ID: 35085497
To make matters worse, the JIT debugger using "C:\Program Files\Microsoft Office\OFFICE11\MSE7.EXE".  That tipped the camel.

I went to appwiz.cpl, uninstalled office 2003, rebooted, then installed office 2003 from our network share, ALL GOOD NOW.

Thank you kpltechgroup for the suggestion.
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Expert Comment

by:kpltechgroup
ID: 35085595
Thanks for the points! No problem! :)
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