xp total security 2011 removal ?

1) Download malwarebytes executeable to USB drive.
2) Boot the machine in safe mode w/networking.
3) Logon as local admin
4) install malwarebytes

--- If you receive the error that the installer is not running, you may need to create a new local admin account in safe mode.  reboot into normal mode and log onto the new account.  Install malware, log off.  Reboot to safe mode w/networking.  Log on as the original local admin - remove the new account.

5) Execute malwarebytes and update it.
6) log off an on every account, in safe mode, on the machine and execute malwarebytes.
7) load normal mode
8) log into each account and execute malwarebytes.

After this is done there is more work to be completed to ensure a fully clean machine is achieved, but this will get you so the virus is not fully active and is functional enough to allow you to browse the web without recontaminating yourself.

There is huge list of program from microsoft "Sysinternals tools", you can reach them at "http://live.sysinternals.com/" or "http://technet.microsoft.com/en-us/sysinternals/bb545027" find the running process with Porcess Explorer "http://technet.microsoft.com/en-us/sysinternals/bb896653" and kill the process that you suspect.
And try to install your favorite anti virus program.

so far, so good - having another computer was key to this process so that i could dowload programs to CD and transfer to the patient - i fear that i would'nt have been able to fix without it...this is a nasty virus!  thank you for your help!