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outlook reply status "Not read" after move e-mail to personal folder

Posted on 2011-03-08
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Last Modified: 2012-05-11
dear all
could you please help me to investigate is problem?
The problem is when some user move unread e-mail to personl folder then it replay "Not read" status to sender.

ps.this problem concern with sender missunderstand. Why reciver not read e-mail?

thank you very much.
joe
notread.JPG
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Question by:Joe_komkrib
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6 Comments
 

Author Comment

by:Joe_komkrib
ID: 35081768
Please help me for this issue.
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LVL 74

Expert Comment

by:Glen Knight
ID: 35084270
This is because they have been removed from the Exchange mailbox prior to them being read.  Once you move it out of the mailbox exchange loses the ability to track it.
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Author Comment

by:Joe_komkrib
ID: 35089820
How can l sove this problem ?

please .

regards,
Joe
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Author Comment

by:Joe_komkrib
ID: 35095082
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LVL 74

Accepted Solution

by:
Glen Knight earned 1000 total points
ID: 35095511
You cannot, there is no way around this, you need to leave it in the exchange mailbox,
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Author Closing Comment

by:Joe_komkrib
ID: 35311790
This solution can be resolve
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