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HP Universal Print Driver - Factory Default Setting

Posted on 2011-03-08
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Last Modified: 2012-08-13
Hello Experts,

I am hoping a HP UPD guru will answer this one. I am writing a document that describes how Printing Shortcuts work using a Universal Print Driver. The problem is that I tested this shortcut and don't know what the expected outcome would be.

See on my Windows 2003 Print Server, I configured (or it is defaulted) to print single-sided prints. This works for a printer that does not have duplex capabilities. But on our Laserjet 5200, which has duplex capabilities, it mostly defaults to two-sided prints when printing Excel or PDF documents and more so single-sided prints when printing Word documents but not always.

I've tested this with many different documents including fabricating single PDF documents and combining them together. In this case it still defaulted to two-sided prints. When I created a multi-page Word document, it defaulted to single-sided prints. Excel spreadsheets would sometimes print single and other time print two-sided.

Does anyone know why the "Factory Default" setting does not stay static?

Any help would be greatly appreciated. I'm really stuck on this one.
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Question by:katredrum
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Expert Comment

by:Dave Baldwin
ID: 35080175
The Laserjet 5200dtn has Automatic duplex printing and it's an option on the Laserjet 5200tn.  This page http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=1137934&prodTypeId=18972&objectID=c00658763  lists the options on the control panel and 'Duplex on/off' is one of them.  Printer Driver settings override the control panel settings.
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by:katredrum
ID: 35086579
I checked the manual and did not see a Automatic Duplex printing option. The only option I see that is relevant is under the:

Printing Submenu
Duplex

OFF
ON

OFF  to print on one side (simplex) of a sheet of paper.
ON  to print on both sides (duplex)

So since when the Laserjet 5200dtn is set to OFF, and I configure the "Factory Default" shortcut to single-sided prints and it still wants to print two-sided, what setting should I configure because it seems something is overriding the printer and default shortcut specified settings?
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Dave Baldwin earned 500 total points
ID: 35086669
It says on that page that printer driver settings can override the control panel settings on the printer.  See if there are 'Advanced' settings in the printer driver setup.  Also possibly in the settings in the documents.
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by:katredrum
ID: 35089783
Thanks for the advice. My print server had a corrupt Printing Shortcut! Deleted all and retried and was able to change this behavior.

Thanks again!!!
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Expert Comment

by:Dave Baldwin
ID: 35090367
Thanks for the points.  And one more note for your "Printing Shortcuts" document.
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