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Adobe Live Cycle wont load

Posted on 2011-03-08
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Last Modified: 2012-05-11
Hi,

Ive got a user who has an installation of Adobe Professional 8 on his machine which has been working without a hitch. Has of yesterday, when he laods up Live Cycle Designer, the product starts to load and then just has its about to display the app, the program flicks to Adobe Professional?

Is there a toggle I can switch or something to get the app just to open LiveCycle and not Adobe Professional#?

Thanks
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Question by:daiwhyte
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4 Comments
 
LVL 1

Expert Comment

by:DColclazier
ID: 35080377
The EXE file is located with the Acrobat install.   On my Win 7 its located in C:\Program Files (x86)\Adobe\Acrobat 9.0\Designer 8.2\FormDesigner.exe - see if you can run it manually from there!

If not, perform a reinstall / repair on the installation and test - let me know if you need the steps!

http://www.jdcnetworksolutions.com
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Author Comment

by:daiwhyte
ID: 35080390
I have reinstalled prior to posting up on EE. When I launch the app, the splash screen for Adobe LiveCycle is displayed but just as its about to complete its load, it flips over to Adobe Professional.
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Accepted Solution

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DColclazier earned 2000 total points
ID: 35084546
  1. Open RegEdit.
          * On Windows XP, go to Start > Run, type in regedit and click OK.
          * On Windows Vista, go to the Start menu, type in regedit in the Search field and double-click on regedit.exe
   2. Choose File > Export.
   3. Select Local Disk C for the Save in: location.
   4. Type backup for File Name.
   5. Choose All for the Export Range.
   6. Click Save.
   7. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Designer\8.0.
   8. Right-click on the MasterApp value and choose Delete.
   9. Right-click on the MasterKey value and choose Delete.
  10. Exit regedit.

This should solve your problem! More info here:

http://kb2.adobe.com/cps/402/kb402060.html

http://www.jdcnetworksolutions.com


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Author Closing Comment

by:daiwhyte
ID: 35115990
Spot on, worked a charm.
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