Solved

Exchange 2010 Out of Office Error

Posted on 2011-03-09
9
856 Views
Last Modified: 2012-05-11
Ok I have been rattling my brains for ages on this.

I have got Exchange 2010 working, and recently have noticed around 5 users out of the 150 we have, that they cannot access Out of Office assistant from there outlook 2007/2010. The error i am getting is as follows.

'Your out of Office settings cannot be displayed, because the server is currently unavailable. Try again later.'

I can access it via OWA, but not via the client. recently we moved from Exchange 2003 to Exchange 2010.

Can someone please help, as i have searched and have had no luck.
0
Comment
Question by:Ashvinv82
9 Comments
 
LVL 10

Expert Comment

by:JaredJ1
ID: 35082612
Have you deleted their Outlook profile and created a new one? Sometimes this corrects odd issues like this after a mailbox move from an earlier version of Exchange.

If it works via OWA it implies that it is a client based issue.
0
 

Author Comment

by:Ashvinv82
ID: 35082617
Yes i deleted the profile and recreated adn still no joy, i even tried logging them onto another PC and still same problem. most users work fine, but just a few who do not work.
0
 
LVL 12

Expert Comment

by:FDiskWizard
ID: 35083009
Possibly a permissions issue? Multiple servers?
Compare this person/server with others....

Try running Outlook with some command line options like Outlook.exe /Cleanrules

This article has some great info on troubleshooting out of office.
http://www.msexchange.org/articles_tutorials/exchange-server-2007/tools/troubleshooting-out-of-office.html
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:Ashvinv82
ID: 35093591
HI I have tried all the above, and still nothing, im still getting the same error. its bizzare as this is only happening for certain users. i have compared permissions to other users who are working and they are identical.
0
 
LVL 12

Accepted Solution

by:
FDiskWizard earned 500 total points
ID: 35097907
I decided a little googling.. and found a long thread on this topic. One person said this was a fix:
 
1. Test E-mail Autoconfiguration shows the OOF URL but could not access the OOF URL from IE.
2. Removed the anonymous authentication and configure integrated and basic authentication for EWS directory in IIS on Exchange 2007 server.
3. Stopped and started IIS.

A lot more info in this thread:

http://social.technet.microsoft.com/Forums/en-US/exchangesvrmigration/thread/a34e8c34-8b55-4c90-b65b-4215978a9d70/

A lot of people saying somethig to do with Autodicovery.
One guy said he had issues for several different reasons:
    "I beat my head on this for a while...
     first it was the unified communications certificate,
     then auto discovery,
     then ews directory
     and now DNS"

0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 36527795
I've requested that this question be deleted for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0
 

Author Comment

by:Ashvinv82
ID: 36527796
I would like to accept the last solution as this has fixed the issue.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

825 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question