Solved

Outlook setup and authentication problem

Posted on 2011-03-09
7
172 Views
Last Modified: 2012-05-11
Hi there,

I’m having a strange issue which seems to be happening to just one of my PC’s.  During the initial Outlook profile setup, where I enter the server name and user name, I hit the ‘Check Name’ button and from there I can’t get authenticated.   The authentication box pops up like it should, I enter DOMAIN\USER and my password, hit okay, then the box just pops right back up like it isn’t even trying to authenticate with the email server.  

I’ve done this same setup countless times before on different hardware with no issue.  

Here’s some of the troubleshooting I’ve done as well as other info:

-      Verified DNS connectivity, even tried static setting in the host file with no luck
-      Verified authentication by browsing to \\emailserver and authenticating with the same credentials that way, no problem at all
-      This setup worked earlier today on a different laptop (different model) no problem
-      OWA works fine from this laptop
-      Don’t see anything in the logs locally, on the DC, or on the email server itself
-      Tried disabling AV real-time protection and firewall, no help

I’m getting stumped here, anyone have any ideas?  
0
Comment
Question by:_enIT
7 Comments
 
LVL 12

Expert Comment

by:FDiskWizard
ID: 35083404
You covered most things I would suggest, but I would double-check network config/DNS.
Can they login to the machine easily? i.e. it doesn't take forever to login?
0
 

Expert Comment

by:burgerbone
ID: 35083427
Make sure that "Hide from Exchange address list" under Exchange Advanced is not selected under the users profile.

-Kevin
0
 

Author Comment

by:_enIT
ID: 35083571
This machine isn't a member of the domain, just a workgroup.  I've ran into this same situation a long time ago without figuring it out and joining the domain first worked in that scenario, but it isn't an option here.  

It should work, I've done this many times before on all sorts of different laptops without an issue.  I did it yesterday to a different laptop, which wasn't on the domain, with no problem.

My mailbox definitely isn't hidden, that's one of the first things I checked.

I just tried setting up a completely separate account on a different email server with no luck either.  Same issue is occurring.    

I just don't understand what's preventing the Outlook portion from authenticating.  It's driving me nuts! :)  
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 
LVL 12

Expert Comment

by:FDiskWizard
ID: 35086214
Check security/app logs on the Exchange server? and maybe on the DC..

yes, I've setup non-domain machines before also.
Try browsing to the server using different methods. Including WINS only. And DNS only.
For instance:
\\10.1.1.1\
\\exch01\
\\exch01.mydomain.local\

If there is a resolution issue, that would probably point it out.
Maybe it's a porblem with the security policy on the machine.. we had someone once that fiddled with his local policy, so that ALWAYS require secure server connection.... was enabled. That broke some things. :)

I think you've used different accounts, correct? So I doubt it is a security issue on the account.


0
 

Accepted Solution

by:
_enIT earned 0 total points
ID: 35462979
Turned out to be something wrong with the PC image, I rebuilt the PC from scratch and it works fine now.  
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 36547879
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Learn to move / copy / export exchange contacts to iPhone without using any software. Also see the issues in configuration of exchange with iPhone to migrate contacts.
MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now