Mailbox storage limit discrepancy
Posted on 2011-03-09
We have mailbox limits set on most all users mailboxes. I have Exchange setup to send warnings at the lower threshold, middle threshold, and of course when the storage threshold is reached. One of my users somewhat often receives threshold warning messages despite cleaning out email in Outlook. When I researched a bit as to why he is still getting warnings despite his Client (Outlook) folder size being under the threshold, I found he had a LOT of msgs accumulated in his Outbox in OWA. My question simply is why does this happen? Why is there a discrepancy between the Outlook Client and OWA such that you have to manually delete msgs in both areas? Is there a way to get around this so this (and any) user doesn't have to double his delete email work by also needing to go into Outlook?
A bit more info - we run Exchg 2K7 SP2 and Outlook 2K7; this user specifically has a laptop and I'm not sure at the moment if he runs Outlook in cached mode or not. To this point, this is the only person reporting the issue. Although, I know when I am in OWA at home, I see msgs in my OWA Outbox accumulated occasionally as well.
Thanks for your assistance!