Mailbox storage limit discrepancy
We have mailbox limits set on most all users mailboxes. I have Exchange setup to send warnings at the lower threshold, middle threshold, and of course when the storage threshold is reached. One of my users somewhat often receives threshold warning messages despite cleaning out email in Outlook. When I researched a bit as to why he is still getting warnings despite his Client (Outlook) folder size being under the threshold, I found he had a LOT of msgs accumulated in his Outbox in OWA. My question simply is why does this happen? Why is there a discrepancy between the Outlook Client and OWA such that you have to manually delete msgs in both areas? Is there a way to get around this so this (and any) user doesn't have to double his delete email work by also needing to go into Outlook?
A bit more info - we run Exchg 2K7 SP2 and Outlook 2K7; this user specifically has a laptop and I'm not sure at the moment if he runs Outlook in cached mode or not. To this point, this is the only person reporting the issue. Although, I know when I am in OWA at home, I see msgs in my OWA Outbox accumulated occasionally as well.
Thanks for your assistance!
A bit more info - we run Exchg 2K7 SP2 and Outlook 2K7; this user specifically has a laptop and I'm not sure at the moment if he runs Outlook in cached mode or not. To this point, this is the only person reporting the issue. Although, I know when I am in OWA at home, I see msgs in my OWA Outbox accumulated occasionally as well.
Thanks for your assistance!
Amit
Recreate user mailbox again.
ASKER
Recreating the mailbox isn't an option, not do I believe it's the correct solution. This isn't explicit necessarily to him. Any other suggestions?
For one user, i normally recreate it or move it to some db, to verify if this is an issue with particular DB. You can move user to some other DB and test it.
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I will look into this 'fix' and let you know. It's not exactly what's happening, but close enough to try (closest I've found thus far). It may be a day or 2 before I can get the user available to test out, then after that, a few more days to verify if it works.
Thanks.
Thanks.
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Solution by "amitkulshrestha", though not entirely correct (I think), at least led me in a very positive direction in finding more info. The KBs posted by myself and "amitkulshrestha" may or may not resolve the issue described in my initial post.