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Exchange 2010 SP1: Exchanage Management Initialization Failed 'Get-LogonUser'

Posted on 2011-03-09
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Last Modified: 2013-01-17
Hi

I have set up a test environment for Exchange.

1 x DC
1 x Exchange Box (Mail Box, HT, Client Access)
1 x Edge Sub

OS: 2008 R2 SP1 64x
Exchange 2010 SP1

Its a standard install, I have met all the prerequisites as shown here:

http://technet.microsoft.com/en-us/library/bb691354.aspx

I have also prepared my AD.

I can send test email internally from the domain admin account so the exchange box is working.

But when I come to manage the exchange box (using the domain admin) I get the following error.

Initialization failed

The following error occurred when retrieving user information for 'domain\Administrator':

The operation couldnt be performed because object 'S-1-5-21-1171127179-xxxxxxxxx' couldnt be found on 'DC.domain.com'. It was running the command 'Get-LogonUser'.



I have googled it and a few other people have also gotten it, but there are no documented solutions. Does anyone have any suggestions?




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Question by:explorersup
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Expert Comment

by:Andy Keeney
ID: 35083891
is this in a virtual environment?
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Author Comment

by:explorersup
ID: 35083951
yes VMware ESXi 4.1
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Accepted Solution

by:
Andy Keeney earned 500 total points
ID: 35084006
from what i have read, it appears it is an issue with SP1 and a virtualised environment.  it has to do with duplicate SIDs.

- Shutdown Exchange-Services
- Copy the entire Database-Folder to a temporary location (or use the virtual data-disk for the new VM)
- Shutdown Exchange-VM
- Install new VM or import a template and change the SID with sysprep (!!)
- Remove old server account from AD
- Rename the new VM with the old name and join the domain
- Add the server account to the AD-group "Microsoft Exchange System Objects/Exchange Install Domain Servers" (to avoid MSEXCHANGEADTOPOLOGY-server startup error)
- Copy the Exchange-database to the same driver/folder
- Run "Setup /m:RecoverServer /InstallWindowsComponents" from Exchange 2010 SP1 Folder
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Expert Comment

by:Andy Keeney
ID: 35084028
The Setup.com /m:RecoverServer mode installs Exchange 2010 and recovers all the original settings from the AD objects. You just need to backup your database
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Author Comment

by:explorersup
ID: 35084035
Brillant thanks
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Expert Comment

by:bangurat
ID: 38787259
I was also looking for a solution to the above stated problem, the only difference being that I am using Hyper-V instead of VMware.   Had destroyed and rebuilt my lab twice before coming across the above solution.  On implementing the recommendations, my EMC now works very fine.  

Thanks very much AndK167
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