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Debugging Minidump files

CPUAffinity
CPUAffinity asked
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Last Modified: 2012-05-11
I have a laptop that blue screens randomly.  I came across the following information:
Don't install dumpchk. windbg is the offical tool to format the minidumps.  

http://msdn.microsoft.com/msdnmag/issues/05/07/Debugging/

Debugging Tools from Microsoft
1) Create folder c:\symbols
2) Download and install the http://www.microsoft.com/whdc/devtools/debugging/installx86.mspx
3) Locate your latest memory.dmp file- C:\WINDOWS\Minidump\Mini011005-01.dmp or whatever
4) open a CMD prompt and cd\program files\debugging tools for windows\
5) type the following stuff:

Code:
c:\program files\debugging tools>kd -z C:\WINDOWS\Minidump\Mini011005-01.dmp
kd> .logopen c:\debuglog.txt
kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/download/symbols
kd> .reload;!analyze -v;r;!thread;lmnt;.logclose;q

You now have a debuglog.txt in c:\, open it in notepad and post to this thread.

My problem is that there is no c:\program files\debugging tools directory on this PC.  What am I missing?

Thanks
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Commented:
you can download the tool from the link above.. and read this link for details on usage
http://support.microsoft.com/kb/315263
Top Expert 2009

Commented:
Do you want to upload some of those minidump (.dmp)files here .

Commented:
Did you follow step #2 in your post and install the debugging tools?

Then you may have changed the installation directory.
The easiest way to find the correct folder is by checking your Start menu > Programs folder for "Debugging Tools for Windows", right-click on any of the entries inside and select 'Properties': it will show you where the tools are installed.

Then replace the "c:\program files\debugging tools" in your "Code" above by the actual installation directory.


On a side note:
If you are not experienced in analyzing minidumps, this may not help you at all. It is a far better option to create a thread describing your problem here on E-E and attach your minidump files; this way, experts will analyze them.

Commented:
Alternatively, you could use the 'Blue Screen Viewer': http://www.nirsoft.net/utils/blue_screen_view.html

It is a breeze to set up. But still, you may not know what to do with the information.

Commented:
A first glance at the files indicates that the problems are related to Hewlett Packard programs, like the Power Assistant or the Wireless Assistant.

If this is a HP computer, check out the HP support site for updated versions of the HP assistants, utilities and drivers.

Commented:
Alternatively, you may consider disabling the HP assistants.
Windows itself has inbuilt features that take care of power options and wireless connectivity, normally, additional vendor tools are not required, although - sometimes - they may offer more options or comfort. But sometimes they also create instable systems.

Author

Commented:
I will try removing those.  We don't need the power assistant, but we've had problems with the wireless adapter becoming disabled out of nowhere - but is not shown as disabled in devmgmt.  The only way to turn it back on is with Wireless Assistant.  I'll give this a shot though.
Lee W, MVPTechnology and Business Process Advisor
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Commented:
As has been suggested, there are many programs out there that will provide analysis of your dumps - I wrote a web page you can use as well - http://www.lwcomputing.com/minidumps/minidumpup.asp

Author

Commented:
Leew:
      Sweet site!  That will be very useful looking forward.

Commented:
That is why I suggested posting the minidump files in another thread: Now we have a mix in here of people still replying to the original question ("Debugging Minidump files") and those commenting on your actual BSOD problem.

You cannot fairly finalize a question that is dealing with two separate issues, which is why there is a rule on E-E to try and avoid such a situation.

Author

Commented:
No more blue screens yet.  
Leew, your site says a file belonging to Altiris Recovery Solution is the culprit.  

Torimar, how did you come to the conclusion it was the agents?

Author

Commented:
Torimar, The Power Manager & Connection Manager I mean, sorry.
Lee W, MVPTechnology and Business Process Advisor
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Commented:
To be fair, it should be the LIKELY culprit.

It does appear that RSAFAL.sys has caused at least 3 of your crashes.  I would (as should have been suggested after the analysis) look at getting an upgrade or even downgrade for that file/the program that uses that file.  Temporarily, you could RENAME the file (RSAFAL.sys.bad) and see what breaks and if the crashing stops.

Author

Commented:
I'll give that a shot if it blue screens again.  That's a great idea.  I know that file belongs to our Altiris Recovery Solution.  I can always reinstall the client software on this laptop.  Unfortunately, this laptop belongs to a member of the outside sales force, so my time with it is limited.
Lee W, MVPTechnology and Business Process Advisor
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Commented:
LogMeIn, GoToAssist, and other options exist for remote management.
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Have you run memtest on it?
 http://www.memtest.org/#downiso
(needs to be run for a few hours).

Author

Commented:
The blue screens have stopped with the removal of the HP agents.

Torimar - Did not see your post about using a separate thread, but now see why it was suggested.  My apologies for that.
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