Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Syncing exchange on ipad

Posted on 2011-03-09
10
Medium Priority
?
476 Views
Last Modified: 2012-06-21
I have a user that has an ipad and has setup exchange to sync using the OWA url. It works fine from her house and other places outside of the office. When she comes into the office, the exchange won't sync on her ipad. I am guessing this is because it is using the OWA URL that is only valid externally. Is this the case? If not, how can I get her ipad to sync to exchange inside the network?

Thanks,

Justin
0
Comment
Question by:JustinGSEIWI
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 3
10 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 1000 total points
ID: 35085290
0
 
LVL 74

Assisted Solution

by:Glen Knight
Glen Knight earned 1000 total points
ID: 35085293
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35085312
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 

Author Comment

by:JustinGSEIWI
ID: 35085412
Thanks for this information. I am sure this will solve my issue.

My external and internal OWA URL's are below.

internal - https://server/owa
external - https://mail.domain.org/owa

Given this information, what do I enter for this instruction?

"The easiest way to do this is using your internal DNS servers by creating a forward lookup zone called owa.domainname.com and then creating a blank A record that is configured to use your Exchange servers internal IP address"

What do I call the forward lookup zone?

thanks,

Justin
0
 
LVL 74

Expert Comment

by:Glen Knight
ID: 35085429
You would create a forward lookup zone for mail.domain.org and give it the internal IP of your exchange server
0
 

Author Comment

by:JustinGSEIWI
ID: 35096206
I created the forward lookup zone and she said it never worked at the office. She has since left and gone to her home office. These two offices are connected via VPN and the office she was having trouble at housed the exchange server.

Now that she is at her home office, it works fine.

Now I am unable to test this issue.

Any thoughts?


Thanks,

Justin
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35096221
Do you have any iPhones handy?
0
 

Author Comment

by:JustinGSEIWI
ID: 35096254
I have an ipod touch but I won't be on site until next week. Who knows when the user that had the ipad will be back. I have another user with an Ipad and her e-mail works just fine as far as I know. I am not sure if she is accessing it the same way or not though. Isn't their just one way to synx exchange using an ipad/ipod?
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35096292
Yes for only one way to Sync an iPad / iPod and that uses Activesync, but the configuration settings might be slightly wrong on the device, yet working!

If you can compare the settings or have the user who went away send a screen dump of her Account Settings then compare them to a working iPad your side - you might see an obvious difference.
0
 

Author Comment

by:JustinGSEIWI
ID: 35096301
I will try this next week and report back.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New style of hardware planning for Microsoft Exchange server.
As much as Microsoft wants to kill off PST file support, just as they tried to do with public folders, there are still times when it is useful or downright necessary to export Exchange mailboxes to PST files. Thankfully, it is still possible to e…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question