Syncing exchange on ipad

I have a user that has an ipad and has setup exchange to sync using the OWA url. It works fine from her house and other places outside of the office. When she comes into the office, the exchange won't sync on her ipad. I am guessing this is because it is using the OWA URL that is only valid externally. Is this the case? If not, how can I get her ipad to sync to exchange inside the network?

Thanks,

Justin

JustinGSEIWIAsked: 2011-03-09

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LVL 76

Alan HardistyConnect With a Mentor Co-OwnerCommented: 2011-03-09

Please have a read of Demazter's article to solve the problem for you:

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_3703-Use-iPhone-on-wifi-network-without-the-need-to-reconfigure.html

LVL 74

Glen KnightConnect With a Mentor Commented: 2011-03-09

I have a guide here for how to configure this: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_3703-Use-iPhone-on-wifi-network-without-the-need-to-reconfigure.html

LVL 74

Glen KnightCommented: 2011-03-09

Also check out my other guide for configuring the device itself: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_3211-Configure-iPhone-for-use-with-Exchange-Server.html

JustinGSEIWIAuthor Commented: 2011-03-09

Thanks for this information. I am sure this will solve my issue.

My external and internal OWA URL's are below.

internal - https://server/owa
external - https://mail.domain.org/owa

Given this information, what do I enter for this instruction?

"The easiest way to do this is using your internal DNS servers by creating a forward lookup zone called owa.domainname.com and then creating a blank A record that is configured to use your Exchange servers internal IP address"

What do I call the forward lookup zone?

thanks,

Justin

LVL 74

Glen KnightCommented: 2011-03-09

You would create a forward lookup zone for mail.domain.org and give it the internal IP of your exchange server

JustinGSEIWIAuthor Commented: 2011-03-10

I created the forward lookup zone and she said it never worked at the office. She has since left and gone to her home office. These two offices are connected via VPN and the office she was having trouble at housed the exchange server.

Now that she is at her home office, it works fine.

Now I am unable to test this issue.

Any thoughts?

Thanks,

Justin

LVL 76

Alan HardistyCo-OwnerCommented: 2011-03-10

Do you have any iPhones handy?

JustinGSEIWIAuthor Commented: 2011-03-10

I have an ipod touch but I won't be on site until next week. Who knows when the user that had the ipad will be back. I have another user with an Ipad and her e-mail works just fine as far as I know. I am not sure if she is accessing it the same way or not though. Isn't their just one way to synx exchange using an ipad/ipod?

LVL 76

Alan HardistyCo-OwnerCommented: 2011-03-10

Yes for only one way to Sync an iPad / iPod and that uses Activesync, but the configuration settings might be slightly wrong on the device, yet working!

If you can compare the settings or have the user who went away send a screen dump of her Account Settings then compare them to a working iPad your side - you might see an obvious difference.