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Phone system solution

Posted on 2011-03-09
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Last Modified: 2012-05-11
Hi,

I am looking for an enterprise phone system solution.  Preferebly cloud base.  Can you point me in the right direction?

Many thanks,
g000se
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Question by:g000se
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7 Comments
 
LVL 17

Expert Comment

by:JRSCGI
ID: 35090101
Lots of choices, with much dependent upon your requirements.  Interactive Intelligence is one of the more powerful / comprehensive options that includes both premises and cloud based choices.  Great call center features, too.
Many smaller firms out their offering cloud based solutions built on the Broadsoft platform (Velocity Networks is one example).  The bigger carriers such as Verizon, Qwest, and SBC offer a hosted IP Centrex (HIPC) solution.  
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LVL 11

Author Comment

by:g000se
ID: 35111098
Thanks for your input.  Have you heard of Liveops?
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LVL 17

Expert Comment

by:JRSCGI
ID: 35111313
I have heard of them - their offering is focused on contact center.  I do not have a client using their solution but we had them propose to one.  That client picked Interactive Intelligence, Inc. (I3) instead, but both were considered quality options.  I3 had some hybrid options that allowed for a mix of cloud and prem, plus they were seen as a more complete solution for the client's non-contact center staff.  That same client also considered Echopass - but again they were focused almost exclusively on contact center.
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by:g000se
ID: 35139651
Thanks JRSCGI.

Can you post links to the ones that you said in your last post?

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Author Comment

by:g000se
ID: 35181642
JRSCGI can you send the links?  Thanks.
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Accepted Solution

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JRSCGI earned 500 total points
ID: 35181726

http://www.inin.com/ProductSolutions/Pages/Communications-as-a-Service.aspx
Contact person depends on where you are, plus they use distributors for some work.

http://www.echopass.com/
Ask for Joe Rubio if you call them.
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by:g000se
ID: 35202885
Thank you.
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