Solved

Phone system solution

Posted on 2011-03-09
7
266 Views
Last Modified: 2012-05-11
Hi,

I am looking for an enterprise phone system solution.  Preferebly cloud base.  Can you point me in the right direction?

Many thanks,
g000se
0
Comment
Question by:g000se
  • 4
  • 3
7 Comments
 
LVL 17

Expert Comment

by:JRSCGI
ID: 35090101
Lots of choices, with much dependent upon your requirements.  Interactive Intelligence is one of the more powerful / comprehensive options that includes both premises and cloud based choices.  Great call center features, too.
Many smaller firms out their offering cloud based solutions built on the Broadsoft platform (Velocity Networks is one example).  The bigger carriers such as Verizon, Qwest, and SBC offer a hosted IP Centrex (HIPC) solution.  
0
 
LVL 11

Author Comment

by:g000se
ID: 35111098
Thanks for your input.  Have you heard of Liveops?
0
 
LVL 17

Expert Comment

by:JRSCGI
ID: 35111313
I have heard of them - their offering is focused on contact center.  I do not have a client using their solution but we had them propose to one.  That client picked Interactive Intelligence, Inc. (I3) instead, but both were considered quality options.  I3 had some hybrid options that allowed for a mix of cloud and prem, plus they were seen as a more complete solution for the client's non-contact center staff.  That same client also considered Echopass - but again they were focused almost exclusively on contact center.
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 11

Author Comment

by:g000se
ID: 35139651
Thanks JRSCGI.

Can you post links to the ones that you said in your last post?

0
 
LVL 11

Author Comment

by:g000se
ID: 35181642
JRSCGI can you send the links?  Thanks.
0
 
LVL 17

Accepted Solution

by:
JRSCGI earned 500 total points
ID: 35181726

http://www.inin.com/ProductSolutions/Pages/Communications-as-a-Service.aspx
Contact person depends on where you are, plus they use distributors for some work.

http://www.echopass.com/
Ask for Joe Rubio if you call them.
0
 
LVL 11

Author Comment

by:g000se
ID: 35202885
Thank you.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a step by step guide on creating single number reach (mobility) for Cisco Call Manager.  After configuring this when someone calls your deskphone after 3-4 rings your cell phone will start to ring.  If you do not answer the call will go to y…
Implementing Avaya's One-X portal is pretty painless, until you want to deploy this to the Android and iPhone clients when these clients are outside of your network. The clients will also work within your local network. Here is our experience and so…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…
Internet Business Fax to Email Made Easy - With  eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, f…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now