asked on

Old email addresses

Hi

I had to recreate several email accounts in Exchange. So the address book and cached email addresses were wrong. I had users delete name from the drop down when addressing an email (autocomplete), delete the contact from Contacts (Personal Contacts), download the offline address book and restart Outlook. We also moved any entries into other contact lists.

I still have a few users who get bounced back when sending these people an email. Any ideas?

Alan Hardisty

Are the bounceback only for replies to existing messages or to new ones or both?

Matt McGlone

ASKER

Both

Matt McGlone

ASKER

i take that back. Just for new ones. External users can send and the Mailbox receieves it just fine. Somewhere Outlook is holding on to the old Exchange address. I don't know where else to look.

Alan Hardisty

If the users pick the addresses from the Global Address List, do the emails arrive?

Matt McGlone

ASKER

You would think that would take care of it. Most users can do this but some, even if they pick it from Global Address List, stiill get it bounced back.

Alan Hardisty

Which version of Exchange do you have?

Matt McGlone

ASKER

Exchange 2010

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Alan Hardisty

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Matt McGlone

ASKER

Because it wasn't an A

Alan Hardisty

Sorry - what does because it wasn't an A mean?

Did it solve your problem and mean you didn't have to research part of the solution yourself?

I would be grateful for an explanation.

Many thanks

Alan

Matt McGlone

ASKER

Thanks for this clarification. I will keep that in mind for you. But when nobody picks up your question ( not this one) or consistently provides you with answers that do not work - what do you want me to say?