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Old email addresses

Posted on 2011-03-09
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Last Modified: 2012-06-27
Hi

I had to recreate several email accounts in Exchange. So the address book and cached email addresses were wrong.  I had users delete name from the drop down when addressing an email (autocomplete), delete the contact from Contacts (Personal Contacts), download the offline address book and restart Outlook.  We also moved any entries into other contact lists.  

I still have a few users who get bounced back when sending these people an email.  Any ideas?  
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Question by:mattmcglone
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LVL 76

Expert Comment

by:Alan Hardisty
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Are the bounceback only for replies to existing messages or to new ones or both?
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Author Comment

by:mattmcglone
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Both
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Author Comment

by:mattmcglone
Comment Utility
i take that back.  Just for new ones.  External users can send and the Mailbox receieves it just fine.  Somewhere Outlook is holding on to the old Exchange address.  I don't know where else to look.
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LVL 76

Expert Comment

by:Alan Hardisty
Comment Utility
If the users pick the addresses from the Global Address List, do the emails arrive?
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Author Comment

by:mattmcglone
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You would think that would take care of it.  Most users can do this but some, even if they pick it from Global Address List, stiill get it bounced back.  
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LVL 76

Expert Comment

by:Alan Hardisty
Comment Utility
Which version of Exchange do you have?
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Author Comment

by:mattmcglone
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Exchange 2010
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Accepted Solution

by:
Alan Hardisty earned 500 total points
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Okay - from the Exchange Management Shell, please type in the following:

Update-OfflineAddressBook -Identity WhatEverYourOABListIsCalled
Update-GlobalAddressList -Identity "Global Address List"
Update-FileDistributionService YOURSERVERNAME -type oab

Wait 15 minutes (have a cup of tea / coffee)!

Then download the OAB from a client and send a test email to a user who you had problems with and see if the problem happens again.
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Author Closing Comment

by:mattmcglone
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Because it wasn't an A
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LVL 76

Expert Comment

by:Alan Hardisty
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Sorry - what does because it wasn't an A mean?

Did it solve your problem and mean you didn't have to research part of the solution yourself?

I would be grateful for an explanation.

Many thanks

Alan
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Author Comment

by:mattmcglone
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Thanks for this clarification.  I will keep that in mind for you. But when nobody picks up your question ( not this one) or consistently provides you with answers that do not work - what do you want me to say?
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