Avatar of AGenMIS
AGenMIS
 asked on

Clearing the Dell Diagnostics Log

I'm using a Dell Latitude D620 running Windows XP Pro. The hard drive had a bad sector which I repaired but the Dell Diagnostics is still reporting that it has an error because of it's previous log. How would I clear this log file?

Thanks
Windows XPLaptops Notebooks

Avatar of undefined
Last Comment
AGenMIS

8/22/2022 - Mon
AGenMIS

ASKER
I forgot to mention that there is no option in the BIOS for me to clear any log.
rye6006uk

Could we have a bit more info about the problem.

1) Is the Dell Diagnostics run from the BIOS, CD/DVD or is it a windows application?

2) How far into the boot up sequence can you actually get?

3) Have you tried a BIOS update, current version is listed on the Dell support site as version A10
AGenMIS

ASKER
When I boot the machine I hit F12 and choose Dell Diagnostics. The machine boots up fine but I'm annoyed that the one test still fails because of an error was logged in a previous test. That is why I would like to clear the log file. The BIOS is already at A10.

Thanks
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
ASKER CERTIFIED SOLUTION
rye6006uk

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
GET A PERSONALIZED SOLUTION
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.
SOLUTION
nobus

THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
⚡ FREE TRIAL OFFER
Try out a week of full access for free.
Find out why thousands trust the EE community with their toughest problems.
AGenMIS

ASKER
According to a Dell tech, the hard drive needed to be replaced for the error to go away.
AGenMIS

ASKER
Talked to Dell and this is the answer they gave me.