Solved

Clearing the Dell Diagnostics Log

Posted on 2011-03-09
7
2,740 Views
Last Modified: 2012-05-11
I'm using a Dell Latitude D620 running Windows XP Pro. The hard drive had a bad sector which I repaired but the Dell Diagnostics is still reporting that it has an error because of it's previous log. How would I clear this log file?

Thanks
0
Comment
Question by:AGenMIS
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 

Author Comment

by:AGenMIS
ID: 35086814
I forgot to mention that there is no option in the BIOS for me to clear any log.
0
 

Expert Comment

by:rye6006uk
ID: 35086974
Could we have a bit more info about the problem.

1) Is the Dell Diagnostics run from the BIOS, CD/DVD or is it a windows application?

2) How far into the boot up sequence can you actually get?

3) Have you tried a BIOS update, current version is listed on the Dell support site as version A10
0
 

Author Comment

by:AGenMIS
ID: 35087048
When I boot the machine I hit F12 and choose Dell Diagnostics. The machine boots up fine but I'm annoyed that the one test still fails because of an error was logged in a previous test. That is why I would like to clear the log file. The BIOS is already at A10.

Thanks
0
How our DevOps Teams Maximize Uptime

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us. Read the use case whitepaper.

 

Accepted Solution

by:
rye6006uk earned 250 total points
ID: 35087563
You could try removing the laptop battery, power cable & CMOS battery (small lithium battery inside the laptop) for about a minute or so as this will clear the BIOS settings and possibly the log file along with it.

If that doesn't work then the log file is probably stored on either a diagnostics partition on the HDD, or the on-board chip which stores things like the master password etc... and does not require power to keep its memory.

If its a partition then you could see if you can access it from within windows and clear the data (probably a .txt or .log file or something)

If the data is stored on the chip it gets a bit extreme just to clear some log file data. Just take a look at this vid on Youtube (not all relevant as his laptop has a master password on it.)

Sorry if this isn't much help, I'll keep looking tho
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 35092770
maybe it's the smart log you are talking about?  -->   http://en.wikipedia.org/wiki/S.M.A.R.T.
that cannot be cleared...
0
 

Author Comment

by:AGenMIS
ID: 35216893
According to a Dell tech, the hard drive needed to be replaced for the error to go away.
0
 

Author Closing Comment

by:AGenMIS
ID: 35216905
Talked to Dell and this is the answer they gave me.
0

Featured Post

Save the day with this special offer from ATEN!

Save 30% on the CV211 using promo code EXPERTS30 now through April 30th. The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As hardware bugs go, this is a strange one! I upgraded a laptop in December 2011 with a 512GB Crucial m4 2.5-inch/9.5mm SATA Solid State Drive (SSD), Crucial part number CT512M4SSD2: http://www.crucial.com/store/partspecs.aspx?IMODULE=CT512M4SSD2 …
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
I've attached the XLSM Excel spreadsheet I used in the video and also text files containing the macros used below. https://filedb.experts-exchange.com/incoming/2017/03_w12/1151775/Permutations.txt https://filedb.experts-exchange.com/incoming/201…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question