Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.
Solved
Clearing the Dell Diagnostics Log
Posted on 2011-03-09
I'm using a Dell Latitude D620 running Windows XP Pro. The hard drive had a bad sector which I repaired but the Dell Diagnostics is still reporting that it has an error because of it's previous log. How would I clear this log file?
Thanks
Thanks
[X]
Welcome to Experts Exchange
Add your voice to the tech community where 5M+ people just like you are talking about what matters.
- Help others & share knowledge
- Earn cash & points
- Learn & ask questions
-
4
-
2
7 Comments
Could we have a bit more info about the problem.
1) Is the Dell Diagnostics run from the BIOS, CD/DVD or is it a windows application?
2) How far into the boot up sequence can you actually get?
3) Have you tried a BIOS update, current version is listed on the Dell support site as version A10
1) Is the Dell Diagnostics run from the BIOS, CD/DVD or is it a windows application?
2) How far into the boot up sequence can you actually get?
3) Have you tried a BIOS update, current version is listed on the Dell support site as version A10
When I boot the machine I hit F12 and choose Dell Diagnostics. The machine boots up fine but I'm annoyed that the one test still fails because of an error was logged in a previous test. That is why I would like to clear the log file. The BIOS is already at A10.
Thanks
Thanks
You could try removing the laptop battery, power cable & CMOS battery (small lithium battery inside the laptop) for about a minute or so as this will clear the BIOS settings and possibly the log file along with it.
If that doesn't work then the log file is probably stored on either a diagnostics partition on the HDD, or the on-board chip which stores things like the master password etc... and does not require power to keep its memory.
If its a partition then you could see if you can access it from within windows and clear the data (probably a .txt or .log file or something)
If the data is stored on the chip it gets a bit extreme just to clear some log file data. Just take a look at this vid on Youtube (not all relevant as his laptop has a master password on it.)
Sorry if this isn't much help, I'll keep looking tho
If that doesn't work then the log file is probably stored on either a diagnostics partition on the HDD, or the on-board chip which stores things like the master password etc... and does not require power to keep its memory.
If its a partition then you could see if you can access it from within windows and clear the data (probably a .txt or .log file or something)
If the data is stored on the chip it gets a bit extreme just to clear some log file data. Just take a look at this vid on Youtube (not all relevant as his laptop has a master password on it.)
Sorry if this isn't much help, I'll keep looking tho
Active today
maybe it's the smart log you are talking about? --> http://en.wikipedia.org/wiki/S.M.A.R.T.
that cannot be cleared...
that cannot be cleared...
Featured Post
Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!
Learn how Concerto can help you.
Question has a verified solution.
If you are experiencing a similar issue, please ask a related question
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine.
Here is how to get rid of this:
Click Start
Clic…
For some time some of our users experienced package loss on a couple of our Lenovo Thinkpad S531 machines running Windows 8 or Windows 8.1 64-bit OS. I was not able to find many answers online, but did after some investigation I began to suspect Blu…
Two types of users will appreciate AOMEI Backupper Pro:
1 - Those with PCIe drives (and haven't found cloning software that works on them).
2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses
Course of the Month8 days, 22 hours left to enroll
604 members asked questions and received personalized solutions in the past 7 days.
Join the community of 500,000 technology professionals and ask your questions.