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Clearing the Dell Diagnostics Log

Posted on 2011-03-09
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Last Modified: 2012-05-11
I'm using a Dell Latitude D620 running Windows XP Pro. The hard drive had a bad sector which I repaired but the Dell Diagnostics is still reporting that it has an error because of it's previous log. How would I clear this log file?

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Question by:AGenMIS
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Author Comment

by:AGenMIS
ID: 35086814
I forgot to mention that there is no option in the BIOS for me to clear any log.
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Expert Comment

by:rye6006uk
ID: 35086974
Could we have a bit more info about the problem.

1) Is the Dell Diagnostics run from the BIOS, CD/DVD or is it a windows application?

2) How far into the boot up sequence can you actually get?

3) Have you tried a BIOS update, current version is listed on the Dell support site as version A10
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Author Comment

by:AGenMIS
ID: 35087048
When I boot the machine I hit F12 and choose Dell Diagnostics. The machine boots up fine but I'm annoyed that the one test still fails because of an error was logged in a previous test. That is why I would like to clear the log file. The BIOS is already at A10.

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Accepted Solution

by:
rye6006uk earned 250 total points
ID: 35087563
You could try removing the laptop battery, power cable & CMOS battery (small lithium battery inside the laptop) for about a minute or so as this will clear the BIOS settings and possibly the log file along with it.

If that doesn't work then the log file is probably stored on either a diagnostics partition on the HDD, or the on-board chip which stores things like the master password etc... and does not require power to keep its memory.

If its a partition then you could see if you can access it from within windows and clear the data (probably a .txt or .log file or something)

If the data is stored on the chip it gets a bit extreme just to clear some log file data. Just take a look at this vid on Youtube (not all relevant as his laptop has a master password on it.)

Sorry if this isn't much help, I'll keep looking tho
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Assisted Solution

by:nobus
nobus earned 250 total points
ID: 35092770
maybe it's the smart log you are talking about?  -->   http://en.wikipedia.org/wiki/S.M.A.R.T.
that cannot be cleared...
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Author Comment

by:AGenMIS
ID: 35216893
According to a Dell tech, the hard drive needed to be replaced for the error to go away.
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Author Closing Comment

by:AGenMIS
ID: 35216905
Talked to Dell and this is the answer they gave me.
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