Solved

Initializing the root folders to display

Posted on 2011-03-09
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Last Modified: 2012-05-11
HELP!!!!!!

I am getting this error when opening or saving files in any of the programs in Microsoft Office 2007 "Initializing the root folders to display" I have no disconnected network drives. I've tried everything and have searched everywhere. All my network drives and local drives are easily accessible. It is ONLY in Microsoft Office 2007 that I am having this problem, usually when saving or opening files. I've re-installed Office and repaired Office with no luck. I'm an IT guy so I'm pretty good with computers but this problem totally has me baffled. SOMEONE PLEASE HELP!!!!
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Question by:Fraserreid
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Expert Comment

by:silverkorn
ID: 35088097
are your mapped drives local or network shares? were they added manually or by a login script?

do you have any removable storage devices connected?
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Author Comment

by:Fraserreid
ID: 35090024
I have both local and network drives as this is a computer at my work connected to a network. My network drives are automatically processed via a login script which processes our mapped drives amongst other things. I do not have any removable storage devices on this machine. Me and my manager have the exact same computer and the exact same image and process the exact same scripts. Our users our identical in every way as far as rights and group assignments go. Only difference between me and him is the spelling of our profile names. He does not have the problem. I do. He experienced the problem at one point but the problem has since disappeared. I have the problem still existing. I appreciate your help in this matter like you wouldn't believe lol
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Expert Comment

by:silverkorn
ID: 35090030
have you tried removing all the mapped drives, then running Office, then log off and back in to get the mapped drives back?
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Author Comment

by:Fraserreid
ID: 35096200
Yes I've tried that already. Did not help. This problem is really starting to get on my nerves lol
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Expert Comment

by:silverkorn
ID: 35096220
when you removed all the mapped drives did the message still display upon loading Office?
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Author Comment

by:Fraserreid
ID: 35096506
Yes it did which I found weird because how can it even begin to initialize root folders if there are no root folders to initialize?!
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Expert Comment

by:silverkorn
ID: 35096567
Not sure on your OS but change the "Hide empty drives in the Computer folder" in Folder options

Also try uninstalling the Office Live Add-in, if installed
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Author Comment

by:Fraserreid
ID: 35096698
Windows XP Pro with the latest service pack with all the updates up until last month. It is a client computer connected to a Windows network.

Removing Office Live did not work and the "Hide empty drives" option only applies to removable storage devices that are empty

Keep em comming silverkorn lol

I really appreciate your time on this matter!!!

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Accepted Solution

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silverkorn earned 500 total points
ID: 35096881
when you removed all the mapped drives and when you run the NET USE command within a command prompt does it list any drives?

With all the mapped drives removed, if you wait long enough does the message window finally disappear?
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Author Comment

by:Fraserreid
ID: 35149481
Dealing with another problem right now. Once that's cleared i will run the appropriate tests and give you the answers you require. Thank you!!!
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Author Comment

by:Fraserreid
ID: 35151896
it shows a bunch of \\TSCLIENT\(drive letter) for the net use command after i disconnect all my drives (except my local drives c and d)

the message window always disappears but it takes a long time...with or without the drives being mapped
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Expert Comment

by:silverkorn
ID: 35152001
i think those \\TSCLIENT network drives are what is causing this problem. Are you using remote desktop or terminal services to access this computer?

If you are using Remote Desktop you need to turn off the function that brings your local drives into the remote session.

To do this:
* Open Remote Desktop Connection program, do not log into workstation
* Click the "Local Resources" tab
* Click the "More" button under the "Local devices and resources" section
* Uncheck your drives listed (see picture below)
* Click OK to save settings

 Remote Desktop Connection
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Assisted Solution

by:Fraserreid
Fraserreid earned 0 total points
ID: 35160507
I've corrected the problem.

the problem I was having was that the one disconnected network drive I had was not being removed even though i removed it. The reason being is because the disconnected drive was trying to connect to something that didnt exist. When I would remove it, after a few minutes it would try to reconnect again because originally the option to reconnect at logon was checked. What I did to resolve the problem was I connected that drive to something that DOES exist and this time I left the "reconnect at logon" option OFF. Once I did that I removed the mapped drive and it stayed deleted and didnt come back again!!!! PHEW!!!

I just want to thank you for all your much needed help!!! The NET USE command is what helped me out because even though i removed the drive in explorer, when i ran net use afterwards it was still showing that it existed and was disconnected but not deleted like windows explorer was showing me. once again CMD saved the day!!! and you saved mine!!! Thanks a million once again SilverKorn!!! your the best!!!
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Assisted Solution

by:Fraserreid
Fraserreid earned 0 total points
ID: 35160529
Just so you know the key was after i removed the the disconnected mapped drive from explorer, i checked NET USE and it was NOT there, however, once I waited a few minutes and ran the NET USE command again, the disconnected drive would reappear!!!! Thats when i discovered something was reapplying it after i deleted it!!! SILVERKORN YOU DA MAN!!!!
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Author Comment

by:Fraserreid
ID: 35160585
silverkorn deserves all the points because it was with his help that I came up with the solution!!!!
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Author Closing Comment

by:Fraserreid
ID: 35187460
It was with silverkorn's help that i was able to find the solution!!!
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