Free network analysis software

Hi

I have a large customer who has problems with his Network. They called us and told some of the computers are losing connection to the domain server (maintained by the network company) and internet many times a day. We checked and came to the result that they have network problems (maybe switch, router etc.).

The problem is they have another company to look after their network (and server as I told). We don’t have any access to this router’s and switches’. So our network team can’t analyze this problem. That company specialized on Network tells me, all there switches and routers are working fine and if something  is not working they will get an alarm. They told me to test the network with Wireshark or other Tool. How can I test the Server and client with Wireshark? Is there any other better Tool?

Thanks
Leonie
LVL 19
*** Hopeleonie ***IT ManagerAsked:
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ks_adminConnect With a Mentor Commented:
There are some really good tutorials out there..  but you're right it's fairly complex.  That's what makes it so good.  :)  But don't feel bad, I have to google about every filter I want to use, and go from there.

http://openmaniak.com/wireshark_filters.php


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ks_adminCommented:
Wireshark would be my recommendation also.  Is there a specific reason you don't like Wireshark?  It's top notch and free.  :)

ks_admin
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Fred MarshallConnect With a Mentor PrincipalCommented:
How can I test the Server and client with Wireshark? Is there any other better Tool?

Wireshark is a "packet sniffer".  So it will show you the packets that are visible wherever you "connect" it.  It could well be good enough to install it on one of the computers that's seeing the trouble.  Then you can monitor all of the packet traffic, filter it out to get better focus on your interests, etc.

Presumably you've run traceroutes?  What do they tell you?  
I recently wrote a little script that pings another device and, if 3 pings are missed in a row, it runs a traceroute then back to pinging.  Keeps logs of what happens so you can see outages and get a good idea of how long they last and where they occurred if the traceroute gives reasonable results - which it may.

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*** Hopeleonie ***IT ManagerAuthor Commented:
@ks_admin
I love Wireshark but how to work with this Tool? Is there no other Tool to send some data to the Server and reverse and check whether it fails?

@fmarshall
can i have your script?
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Fred MarshallConnect With a Mentor PrincipalCommented:
Here's the script.  You'll need to change the file extension to .bat and run it from a command line.
I'm not saying it's great at all - but it did work reasonably well for me the other day.
Use at your own convenience / inconvenience and risk.

The command line startup has a couple of useful arguments:

C:\> pinglog3 [ip address to ping and traceroute]  [path for log and temp files]

Otherwise the defaults are:
192.168.1.1 and %userprofile% in a Windows environment.

Have you run any traceroutes to see if they're useful?
pinglog3.txt
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*** Hopeleonie ***IT ManagerAuthor Commented:
On Monday I will go to this customer and try a traceroute and give you both points.
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Fred MarshallPrincipalCommented:
In your role, don't you have remote access?  That saves a lot of time / particularly calendar time.
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*** Hopeleonie ***IT ManagerAuthor Commented:
hi fmarshall

no we are freelancers. we don't have remote access to this company.
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*** Hopeleonie ***IT ManagerAuthor Commented:
@fmarshall
traceroutes looks fine. any idea?
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ks_adminCommented:
How long did you analyze for?  If there is no interruption during your testing, then maybe everything is fine at the TCP level.  Is it an application going idle, or do you have more specifics on what they're "losing" ?

ks_admin
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*** Hopeleonie ***IT ManagerAuthor Commented:
Hi ks_admin

we are still analyzing. the network team has switched all alarms on.
i will let you both know.
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Fred MarshallPrincipalCommented:
Re traceroutes:
"Fine" in this context... ?  Fine would be that you can see some individual nodes along the path.  Then, when there's a dropout you'll be able to tell which node is the last one that works in the chain.  If there aren't any hops in the traceroute then it will be much less useful.

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*** Hopeleonie ***IT ManagerAuthor Commented:
hi you both

is this traceroute ok?
info.pdf
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Fred MarshallPrincipalCommented:
You blocked out all the interesting addresses so I can't tell really.  All I see are public addresses.  But at least there are lots of hops so if the network fails at one of them then you should have an idea where the failure occurred - one hop beyond.
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*** Hopeleonie ***Connect With a Mentor IT ManagerAuthor Commented:
The problem was found on a Router by the Network Company. I hope they saw this because of our intensive testing’s.
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*** Hopeleonie ***IT ManagerAuthor Commented:
Thanks
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