HammettG
asked on
Xerox XC 830 Copier will not complete POST
I have a client who called me in to look at his Xerox XC830 copier. When you turn the Machine ON, it starts spinning the internal feeding gears FOREVER, and that is all it does. Although the panel buttons seem to work fine (you can change the precentage of Zoom, select the nmber of copies...), but that is all - the internal motor still continues to spin forever, until you turn the machine OFF.
I believe that most copiers go through a Power On Self Test - well if this is what it is doing, for some reason it is not completing - it just keeps spinning the motor. Pressing "Start" does nothing.
Any suggestions?
I believe that most copiers go through a Power On Self Test - well if this is what it is doing, for some reason it is not completing - it just keeps spinning the motor. Pressing "Start" does nothing.
Any suggestions?
Rodney Barnhardt
Sounds like the motor control board is bad. The problem with Xerox, is the way they do their parts. If you are not an "authorized repair company" you cannot effectively buy parts. I used to have a lot of Xerox printer and had to call service 70% of the time because that was the only way to get parts.
ASKER
Hello rbarnhardt:
You mention the motor control board maybe bad. Is it possible there is some paper path switch that has malfunctioned - or is stuck ON - as if there is paper in the path, and therfore the motor keeps running? I would hate to order a part if there is really nothing wrong but a stuck switch.
You mention the motor control board maybe bad. Is it possible there is some paper path switch that has malfunctioned - or is stuck ON - as if there is paper in the path, and therfore the motor keeps running? I would hate to order a part if there is really nothing wrong but a stuck switch.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
I have solved the problem myself.