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Why is my server crashing

Posted on 2011-03-09
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Last Modified: 2012-05-11
My server has been crashing at differenct intervals over the past 3 days and there is no clear answer as to why.  The logs show:

SYSTEM ERROR
EVENT ID: 1003

Error code 0000009c, parameter1 00000005, parameter2 808977a0, parameter3 b2000010, parameter4 84200e0f.

Another LOG (USER32):
The reason supplied by user TSI-CN\Administrator for the last unexpected shutdown of this computer is: System Failure: Stop error
 Reason Code: 0x805000f
 Bug ID:
 Bugcheck String: 0x0000009c (0x00000005, 0x808977a0, 0xb2000010, 0x84200e0f)
 Comment: 0x0000009c (0x00000005, 0x808977a0, 0xb2000010, 0x84200e0f)

Can anyone help point me to what can be causing this?  

Thanks!!!

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Question by:primesolutions
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Accepted Solution

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Hypercat (Deb) earned 500 total points
ID: 35088067
A STOP 0x9c error indicates a hardware problem. Could be CPU, memory, etc. You should contact the hardware provider and troubleshoot this with them.
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Author Comment

by:primesolutions
ID: 35094591
Thanks hypercat!  That helps confirm my suspcions.  I sure wish the error logs point out more.
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Expert Comment

by:BobBrink
ID: 35189859
Hi,

Did you determine cause of the failure on your machine? I have exact same message on W2K3 server this morning. The box has been stable for years.

Thanks,

Bob
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Author Comment

by:primesolutions
ID: 35189989
Hi Bob!

Ya, my box was stable too.  I don't have a clear direction as to the real problem, but the back up tape drive failed a while ago and I thought that this hardware failure may have been part of the reason.  Antoher was the print server.  I kept getting messages asking for driver installations for printers not connected to the network.  I re3moved it as a print server and I disabled the taped drive hardware in the system.  So far I haven't had any issues within the past week, but I'm cautiously optimistic ... LOL!!!  I hope this helps :)
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Author Closing Comment

by:primesolutions
ID: 35190007
This really helped confirm some direction.
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Expert Comment

by:BobBrink
ID: 35190013
Hi,

Thank you for sharing your findings, if I find anything I think may be helpful I will post it for for you as well. My hunch is that the specific error code can be the result of many different casues, but I will share what I find.

Thanks!


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Author Comment

by:primesolutions
ID: 35190064
Thanks Bob!!!!  Much appreciated
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