Solved

Why is my server crashing

Posted on 2011-03-09
7
1,110 Views
Last Modified: 2012-05-11
My server has been crashing at differenct intervals over the past 3 days and there is no clear answer as to why.  The logs show:

SYSTEM ERROR
EVENT ID: 1003

Error code 0000009c, parameter1 00000005, parameter2 808977a0, parameter3 b2000010, parameter4 84200e0f.

Another LOG (USER32):
The reason supplied by user TSI-CN\Administrator for the last unexpected shutdown of this computer is: System Failure: Stop error
 Reason Code: 0x805000f
 Bug ID:
 Bugcheck String: 0x0000009c (0x00000005, 0x808977a0, 0xb2000010, 0x84200e0f)
 Comment: 0x0000009c (0x00000005, 0x808977a0, 0xb2000010, 0x84200e0f)

Can anyone help point me to what can be causing this?  

Thanks!!!

0
Comment
Question by:primesolutions
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
7 Comments
 
LVL 38

Accepted Solution

by:
Hypercat (Deb) earned 500 total points
ID: 35088067
A STOP 0x9c error indicates a hardware problem. Could be CPU, memory, etc. You should contact the hardware provider and troubleshoot this with them.
0
 

Author Comment

by:primesolutions
ID: 35094591
Thanks hypercat!  That helps confirm my suspcions.  I sure wish the error logs point out more.
0
 

Expert Comment

by:BobBrink
ID: 35189859
Hi,

Did you determine cause of the failure on your machine? I have exact same message on W2K3 server this morning. The box has been stable for years.

Thanks,

Bob
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 

Author Comment

by:primesolutions
ID: 35189989
Hi Bob!

Ya, my box was stable too.  I don't have a clear direction as to the real problem, but the back up tape drive failed a while ago and I thought that this hardware failure may have been part of the reason.  Antoher was the print server.  I kept getting messages asking for driver installations for printers not connected to the network.  I re3moved it as a print server and I disabled the taped drive hardware in the system.  So far I haven't had any issues within the past week, but I'm cautiously optimistic ... LOL!!!  I hope this helps :)
0
 

Author Closing Comment

by:primesolutions
ID: 35190007
This really helped confirm some direction.
0
 

Expert Comment

by:BobBrink
ID: 35190013
Hi,

Thank you for sharing your findings, if I find anything I think may be helpful I will post it for for you as well. My hunch is that the specific error code can be the result of many different casues, but I will share what I find.

Thanks!


0
 

Author Comment

by:primesolutions
ID: 35190064
Thanks Bob!!!!  Much appreciated
0

Featured Post

On Demand Webinar - Networking for the Cloud Era

This webinar discusses:
-Common barriers companies experience when moving to the cloud
-How SD-WAN changes the way we look at networks
-Best practices customers should employ moving forward with cloud migration
-What happens behind the scenes of SteelConnect’s one-click button

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many of us need to configure DHCP server(s) in their environment. We can do that simply via DHCP console on server or using MMC snap-in on each computer with Administrative Tools installed in a network. But what if we have to configure many DHCP ser…
Scenerio: You have a server running Server 2003 and have applied a retail pack of Terminal Server Licenses.  You want to change servers or your server has crashed and you need to reapply the Terminal Server Licenses. When you enter the 16-digit lic…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question