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Damian Gardner

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Trying to get Symantec Auto Install to successfully package multiple applications in a single package

Hello - I've been told by Symantec tech support that it is not recommended to package multiple apps together in a single AI Build package executable.  Now - correct me if I'm wrong, but isn't this the main reason one would want to use this tool??  When I check their white paper on it, it specifically indicates the opposite of what they're saying - "You can install one or more applications, and configure them to suit your requirements" (before taking the post-installation snapshot of the model computer).  So - when I try packaging Office, Firefox, Adobe Reader, and a couple others small apps together, it fails.  the snapshot was taken on a Windows 7 computer, and tested on another Windows 7 PC, so it's not an issue with the OS being different.  Has anyone figured out the trick to this?  Or do we truly need a separate AI package for each application?
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pjasnos
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Your question would be more likely to get answers if you provided details on what the error returned is and any log files - there might be many reasons for a failure.
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Damian Gardner

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I"m not sure if or where a log file might be created, but these are parts of the errors I'm seeing:

"Cannot create file (windows path)\cookies"  error code=183
""Can't open file '|(division symbol)(up arrow sign)"  erro code=123
"Cannot access HKLM\components"  error code=87

These few errors repeat many times, as the package installation progresses, asking me to RETRY, SKIP, or CANCEL the operation.

Thanks much
Was the computer on which you were building the packages fresh install of windows with all the patches applied prior to starting? It should be.

"Can't open file '|(division symbol)(up arrow sign)"  erro code=123
looks like some damage to the auto install log files during the capture process.
Well - the target computer was a new one straight from Dell, with 7 freshly installed.  I didn't apply any new updates to it, which I could try and run it again to see what happens.
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pjasnos
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The source computer was a new Dell Optiplex workstation running Windows 7, while the target machine was a new HP laptop running Windows 7.
I found that I still get these errors, even when individually packaged, and I followed the white paper instructions exactly - so, I'm chalking it up to either unsupported applications, or simply minor registry issues that are introduced by the using the auto-install procedure.

Thanks for your help gentlemen.

Damian
I forgot to award pojnts for your effort.  sorry