Solved

Trying to get Symantec Auto Install to successfully package multiple applications in a single package

Posted on 2011-03-09
8
511 Views
Last Modified: 2012-05-11
Hello - I've been told by Symantec tech support that it is not recommended to package multiple apps together in a single AI Build package executable.  Now - correct me if I'm wrong, but isn't this the main reason one would want to use this tool??  When I check their white paper on it, it specifically indicates the opposite of what they're saying - "You can install one or more applications, and configure them to suit your requirements" (before taking the post-installation snapshot of the model computer).  So - when I try packaging Office, Firefox, Adobe Reader, and a couple others small apps together, it fails.  the snapshot was taken on a Windows 7 computer, and tested on another Windows 7 PC, so it's not an issue with the OS being different.  Has anyone figured out the trick to this?  Or do we truly need a separate AI package for each application?
0
Comment
Question by:Damian_Gardner
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 10

Expert Comment

by:pjasnos
ID: 35088885
Your question would be more likely to get answers if you provided details on what the error returned is and any log files - there might be many reasons for a failure.
0
 

Author Comment

by:Damian_Gardner
ID: 35089069
I"m not sure if or where a log file might be created, but these are parts of the errors I'm seeing:

"Cannot create file (windows path)\cookies"  error code=183
""Can't open file '|(division symbol)(up arrow sign)"  erro code=123
"Cannot access HKLM\components"  error code=87

These few errors repeat many times, as the package installation progresses, asking me to RETRY, SKIP, or CANCEL the operation.

Thanks much
0
 
LVL 10

Expert Comment

by:pjasnos
ID: 35089879
Was the computer on which you were building the packages fresh install of windows with all the patches applied prior to starting? It should be.

"Can't open file '|(division symbol)(up arrow sign)"  erro code=123
looks like some damage to the auto install log files during the capture process.
0
Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

 

Author Comment

by:Damian_Gardner
ID: 35096428
Well - the target computer was a new one straight from Dell, with 7 freshly installed.  I didn't apply any new updates to it, which I could try and run it again to see what happens.
0
 
LVL 10

Accepted Solution

by:
pjasnos earned 500 total points
ID: 35111569
How about the source computer for creating the packages?
0
 

Author Comment

by:Damian_Gardner
ID: 35112306
The source computer was a new Dell Optiplex workstation running Windows 7, while the target machine was a new HP laptop running Windows 7.
0
 

Author Comment

by:Damian_Gardner
ID: 35139702
I found that I still get these errors, even when individually packaged, and I followed the white paper instructions exactly - so, I'm chalking it up to either unsupported applications, or simply minor registry issues that are introduced by the using the auto-install procedure.

Thanks for your help gentlemen.

Damian
0
 

Author Closing Comment

by:Damian_Gardner
ID: 35355213
I forgot to award pojnts for your effort.  sorry
0

Featured Post

Free NetCrunch network monitor licenses!

Only on Experts-Exchange: Sign-up for a free-trial and we'll send you your permanent license!

Here is what you get: 30 Nodes | Unlimited Sensors | No Time Restrictions | Absolutely FREE!

Act now. This offer ends July 14, 2017.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When the s#!t hits the fan, you don’t have time to look up who’s on call, draft emails, call collaborators, or send text messages. An instant chat window is definitely the way to go, especially one like HipChat. HipChat is a true business app. An…
Multi-threading long-running processes can have a significant increase in overall performance and drastically decrease over time it takes for a process to complete. Unfortunately, not all applications support native multi-threading, some by design a…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question