Trying to get Symantec Auto Install to successfully package multiple applications in a single package

Posted on 2011-03-09
Last Modified: 2012-05-11
Hello - I've been told by Symantec tech support that it is not recommended to package multiple apps together in a single AI Build package executable.  Now - correct me if I'm wrong, but isn't this the main reason one would want to use this tool??  When I check their white paper on it, it specifically indicates the opposite of what they're saying - "You can install one or more applications, and configure them to suit your requirements" (before taking the post-installation snapshot of the model computer).  So - when I try packaging Office, Firefox, Adobe Reader, and a couple others small apps together, it fails.  the snapshot was taken on a Windows 7 computer, and tested on another Windows 7 PC, so it's not an issue with the OS being different.  Has anyone figured out the trick to this?  Or do we truly need a separate AI package for each application?
Question by:Damian_Gardner
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Expert Comment

ID: 35088885
Your question would be more likely to get answers if you provided details on what the error returned is and any log files - there might be many reasons for a failure.

Author Comment

ID: 35089069
I"m not sure if or where a log file might be created, but these are parts of the errors I'm seeing:

"Cannot create file (windows path)\cookies"  error code=183
""Can't open file '|(division symbol)(up arrow sign)"  erro code=123
"Cannot access HKLM\components"  error code=87

These few errors repeat many times, as the package installation progresses, asking me to RETRY, SKIP, or CANCEL the operation.

Thanks much
LVL 10

Expert Comment

ID: 35089879
Was the computer on which you were building the packages fresh install of windows with all the patches applied prior to starting? It should be.

"Can't open file '|(division symbol)(up arrow sign)"  erro code=123
looks like some damage to the auto install log files during the capture process.
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Author Comment

ID: 35096428
Well - the target computer was a new one straight from Dell, with 7 freshly installed.  I didn't apply any new updates to it, which I could try and run it again to see what happens.
LVL 10

Accepted Solution

pjasnos earned 500 total points
ID: 35111569
How about the source computer for creating the packages?

Author Comment

ID: 35112306
The source computer was a new Dell Optiplex workstation running Windows 7, while the target machine was a new HP laptop running Windows 7.

Author Comment

ID: 35139702
I found that I still get these errors, even when individually packaged, and I followed the white paper instructions exactly - so, I'm chalking it up to either unsupported applications, or simply minor registry issues that are introduced by the using the auto-install procedure.

Thanks for your help gentlemen.


Author Closing Comment

ID: 35355213
I forgot to award pojnts for your effort.  sorry

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