troubleshooting Question

Cannot get Video through Panasonic Skype TV

Avatar of geonep
geonepFlag for Australia asked on
HardwareNetworkingVoice Over IP
2 Comments1 Solution735 ViewsLast Modified:
I have a client with a Panasonic Viera Skype TV, I have setup the user name and it connects through their firewall. Although i cannot seem to get Video to work, i have checked the box that says to accept video calls from contacts and added my testing account to the contacts list. When calling, i can hear voice etc. but no video.

Is there a limitation of video over slower networks? If so is there a work around? or why would i not be able to use Video?

Setup is as follows:
Panasonic Viera 42" LED LCD TH-L42D20A (internet test all correct and functional)
Panasonic Viera "Skype" USB camera (works during setup test) w/ mic's
Panasonic Viera USB wireless 'N' adapter (connected to HP ProLiant)
HP ProLiant wireless 'G' router (computers connected can used skype)
ADSL 2+ Network connection (Skype used by PC's works fine)

p.s. I have found very little documentation at all regarding Skype TV, even the tv doesn't have any information regarding the setup and use. Skype just tells me it is available on TV's. Can anyone point me towards any usefull information.
ASKER CERTIFIED SOLUTION
booster49

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros