how to do I use xmerge do I have to disable something for it to run

Hello
I'm trying to use emerge to extract user email. I get errors when I run it on the server, do I have to disconnect or stop some type of service from running before using it ?

It shows it connects to the mail boxes but extracts not data , just creates empty .pst files

Any thoughts. ?

Thank you
tonyg01Asked:
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Cris HannaCommented:
How to configure the administrator account to use Exmerge 2003 in Exchange 2003
http://support.microsoft.com/kb/823143

ExMerge Does Not Work Unless You Have Receive As and Send As Permissions on the Store
http://support.microsoft.com/kb/273642
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