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After Crash in CME I cannot make outbound calls

Posted on 2011-03-09
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Last Modified: 2012-05-11
Hello Experts,

THe Cisco 2610XM CME crashed, after replacing the faulty part and restored the running-config. The problem we have now is that we cannot make outbound calls.

The IP phones register to the CME and we can listen the dial tone. After dialing nothing, we cannot make calls.  

I am not that familiar with CME configurations I am reading as fast as I can but I would be very grateful if somebody guide me with this problem.
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Question by:anbant
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4 Comments
 
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Expert Comment

by:Istvan Kalmar
ID: 35091791
Hi,

what type of voice card do you have?
Did you tried to call your phones from outside? Some ISDN provider not allowing make outbound call untill you called it from outside!

Best regards,
Istvan
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Author Comment

by:anbant
ID: 35091871
Hi Ikalmar,


There is a NM-HDV T1
with PVDM-12 (2)   +  VWIC-1MFT

yes we tried to call from outside,  I can heard that the phone is ringing but we lost the ring tones  the files with .raw extension that come with CME. I am reading about how to get these files.

I don't know that much about VOIP,  but this problem is making me learn :)
thanks,
an
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Accepted Solution

by:
anbant earned 0 total points
ID: 35141258
We identified the problem, there was some lines missing in the PRI configuration (within running-config) after rewriting those lines the problem was solved.
Nothing to do with ringtones or CME software.
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Author Closing Comment

by:anbant
ID: 35187524
We figure out the solution to the problem
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