• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2811
  • Last Modified:

BSOD: Stop: 0x0000003B Win32K.SYS

It happened quite often recently. I am running windows 7 64 bit, it happened sometime after I install windows 7, smae thing happen after I install all the latest updates and i just installed SP1, same issue. I have attached 3 dump files here, the latest one is 030911-33072-01.dmp
Any help is appreciated.
dump.zip
0
okamon
Asked:
okamon
  • 5
  • 4
  • 2
  • +1
2 Solutions
 
Raneesh ChitootharayilCommented:
have you got any avg scanner/firewall installed? please uninstall and check it up
0
 
_Commented:
Try uninstalling and hiding the KB2393802 update.

More info and links here:

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Q_26818843.html
0
 
okamonAuthor Commented:
I don't have AVG and i am running windows 7 not windows XP
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
_Commented:
KB2393802 is doing strange things to W7, also. Can't hurt to try it.

Googling KB2393802 shows it causes various issues:

http://www.google.com/#sclient=psy&hl=en&site=&source=hp&q=KB2393802&aq=&aqi=&aql=&oq=&pbx=1&bav=on.2,or.&fp=bfd1057040a6822d
0
 
ded9Commented:
Able to debug all the dumps.

All the dumps point to RemoteDesktopM  process.

First check device manager -diplay- make sure the driver is updated. Also make sure you just have one display driver listed in device manager.

Check whether you have installed some remote networking software. if yes then uninstall it.

Also would recommend to boot the computer in vga mode and monitor it for 1 day. If the computer is not crashing then its the graphics driver that is creating this problem.


Try it


Ded9
0
 
okamonAuthor Commented:
Thank you ded9!! How can I tell All the dumps point to RemoteDesktopM  process? and this has anything to do with display driver? Can you tell me how do I tell from the dump?
0
 
ded9Commented:
You will have to debug the dump files...but right now did you check the device manager for display driver, any networking software(which install a mirror display driver)  and did you monitor the computer in VGA mode for a day.

Have you done this.


Ded9
0
 
okamonAuthor Commented:
there was a mirror display driver from logmein , i have uninstalled it. But i just got another bluse screen, I believe it's different from the last one. From my understanding I always read the check bug code and the caused by driver. Is this enough info to know the cause? what else do i need to look into in dump file? in this dump file, the bug check code is 0x0000003b, caused by driver nwifi.sys
does it mean the wireless driver crashed it, that's enough to know?
032011-49779-01.dmp
0
 
ded9Commented:
This dump points to win32k.sys and usbaapl64 (Itunes) have you connect iphone  to this computer.

Disconnect external devices and monitor the computer for a day in VGA mode. Did you check in device manager that logmein is completely uninstalled. Also would recommend run AV scan

First run combofix from safe mode with networking

http://download.bleepingcomputer.com/protected/a64e0ec365f5688144b516a0223cabcd/4d81ab9c/ComboFix.exe

and then run

Run malwarebytes free scan from safe mode with networking.

www.malwarebytes.org/

Issue will get resolved


Ded9
0
 
okamonAuthor Commented:
Will do.... but are you sayign there is nothing to do with wireless driver??? as it says : caused by driver nwifi.sys ......
0
 
ded9Commented:
You can even try to rename the driver  or disable it.
nwifi.sys



Ded9

0
 
okamonAuthor Commented:
not complete solution
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 5
  • 4
  • 2
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now